This is an initial 3 month contract based in London
The Monitor Liaison Office (MLO) has a very high profile, and an important role within the Group - namely, to provide an efficient and effective interface between HSBC and the external Skilled Person, who is conducting work for the FCA to evaluate the effectiveness of the Group's internal compliance controls, policies and procedures.
The Business Analyst is responsible for delivering and embedding change, working with the business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Business Analyst's change management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change 'product', focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot).
Knowledge & Experience / Qualifications
Good understanding of Business Transformation Frameworks and best practice techniques
A thorough understanding of the purpose, values, culture and fundamentals of the MLO
Outstanding understanding of HSBC Group structures, processes and objectives
Very strong knowledge of the external environment - regulatory, political, competitors etc.
Basic Business reengineering knowledge
Business analysis, requirements gathering and design techniques
Change management and implementation management techniques and approaches
Proven track record as an outstanding analyst, consultant and/or project manager
Overall financial services industry knowledge with specific functional expertise
Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects
Exposure to business case development and a sound understanding of how design enablers underpin business benefits
Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).
Effective communication, inter-personal and negotiating skills
Excellent decision making and problem solving ability
Sound judgmental skills to identify and resolve problems
Experience of managing resources using appropriate communication, delegation and planning