Towson University is accepting applications for an Event Supervisor in the Department of Parking Services. This is an if and when position that will provide event management support for Towson University Commencements, High School Graduations, and Special Olympics Summer Games, concerts, sports games, and other high profile events. This position will assist staff and event managers to provide excellent customer service while maintaining a safe environment in accordance with Parking and Transportation procedures and University policy. This position will play an active role in assisting Parking & Transportation at high profile and large events.
This position will supervise the event parking & event operations staff. Job responsibilities include assisting Event & Operations Managers with the planning & execution of events by supervising event staff, handling day of event operations including event shuttles when requested as an event service. Supervise event staff including TU staff and contractual event staff. Assist with event set-up and break-down as needed. Make decisions quickly and independently to adjust operations to unexpectant situations during onsite event management. Operate and update digital message board software. Provide instructions and direction to ensure events are executed based on established criteria. Work with assigned Event and/or Operations manager to suggest any changes that could improve customer service and event standards, as well as lower operational costs. Assist and direct event guests as needed. Handle difficult customers including those who become irate. Meeting customer expectations within appropriate guidelines. Possess knowledge of Parking & Transportation policies and procedures. Where necessary, training will be provided as needed.
Associate’s degree and one year of related experience. Must have prior experience in a manager/supervisor role giving instruction and delegating tasks/responsibilities. Must be detail oriented and able to work in a fast-paced, changing environment. Must be able to communicate a clear vision and foster strong working relationships. Possess proven skills at analyzing and solving complex business/operational problems and can offer recommendations to solve concerns. Must be able to maintain a positive, proactive approach in handling situational conflicts involving customers and event operations. Must be organized, able to prioritize job tasks, take initiative and is dedicated to meeting the expectations and event requirements. Applicant must possess a valid Maryland Non-commercial Class C driver's license or equivalent with no more than 5 points. Must be able to work on your feet for long periods of time in all types of weather, lift up to 50 pounds, and install and remove signage. Ability to work a flexible schedule including weekends, evenings, and holidays. Bachelor’s degree preferred.
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
A Criminal Background Investigation is required for the hired candidate and the results may impact employment.
Salary and Benefits
$19.00 per hour. Contractual employees scheduled to work 30 or more hours per week may be eligible for subsidized health benefits coverage. This position is contingent on funds being available at the time of hire. To learn more about our benefits, click here.
This position will be open for a minimum of 14 days. Cover letter and resume are requested, but not required.
Internal Number: 1900005F
About Towson University
The largest comprehensive university in the Baltimore area, Towson University is nationally recognized for its excellent programs in the arts and sciences, communications, business, health professions, education, fine arts and computer information systems. Located in suburban Towson, eight miles north of Baltimore, our beautifully landscaped, 328-acre setting offers a pleasant environment for study and a diverse campus life, as well as easy access to a wealth of university and community resources. Towson University's educational experience branches out to off-campus locations throughout Maryland, including a number of online options. Our many interdisciplinary partnerships with public and private organizations throughout Maryland provide opportunities for research, internships and jobs. Towson University is a founding member of the Coalition of Urban and Metropolitan Universities (CUMU).