The University of Minnesota’s Facilities Management (FM) department is responsible for the physical assets of the University to provide a safe, reliable and welcoming campus for learning and discovery. We ensure a quality environment for students, faculty, staff and visitors in support of the University’s mission of teaching, research and outreach. FM maintains 23 million square feet, with an annual budget of approximately $175 Million. The Lockshop and FM Security Tech units are departments within FM/U Construction which provide maintenance and installation of locks, card access and security surveillance systems on the Twin Cities campus.
The Security Operations Supervisor is responsible for managing the day to day operation of the Lockshop and FM Security Tech shop. This position will work directly with customers, construction project managers, and other University units to understand related needs of maintenance, projects and of the University.
Responsibilities: 50% Supervision:
Provide unit supervision by overseeing operational processes and procedures including work planning and scheduling, monitoring quality of work in progress, and resolving product and service quality problems.
Responsible and accountable for hiring, work skill development, training, employee coaching, performance management, recognition and overseeing safety training for unit employees.
Understand and manage employees per appropriate Union contracts
Implement unit business plans to ensure successful operation that maintains fiscal viability while meeting customer needs.
Identify short and long-term capital improvement needs for required equipment, tools, and technology resources.
Collect and review critical operational data and conduct on-going analysis of work performance measures to ensure that program outcomes are satisfying unit objectives.
Monitor line staff for safe work practices and program compliance, ensuring proper manuals and documentation are maintained.
Monitor and enforce employee conduct, uniform, attendance, and time-keeping policies in a consistent manner.
Ensure that University and Facilities Management policies, procedures, rules, labor contracts, building codes, environmental and safety regulations, and guidelines including Affirmative Action and Equal Employment Opportunity are followed.
Plan, develop, and monitor unit budget and approve operating budget expenditures for all line staff.
Support University policy and standards, especially as they relate to physical security of the organization and the work product of the unit.
Plan and allocate assignments for technicians and staff.
30% Customer Service:
Coordinate with other University departments such as Physical Security and Emergency Communications, Building codes, Capital Project Management, and Information Technology to provide consistency for all maintenance and project work.
Build successful customer relationships by establishing and maintaining contacts with other University business units, students, and staff.
Refine customer requests by defining the scope and assisting with efforts to provide accurate estimates and reliable scheduling information.
Promote a customer focused culture in conjunction with all members of Facilities Management.
Solicit customer feedback and make improvements based on that feedback.
Assist in the resolution of customer service issues
Monitor project and service work in progress (labor and materials) as compared to budget and take action to avoid cost overruns.
Requisition and receive materials, submit work orders, close and invoice for completed work orders.
Provide operational assistance in obtaining necessary materials and tools for staff to complete projects.
Administer and maintain physical alarm (Phoenix) database, including current billing information.
Perform testing and troubleshooting of alarm system communications.
Interpret plans and specifications and make recommendations.
Provide direction and feedback to contractors for related work.
Work Environment: Work is performed in an office environment and in the field, including construction/remodeling sites and University Facilities. This position may be exposed to equipment and machine areas, hot/cold areas, extreme weather conditions, tunnels and confined spaces.
Position requires a BA/BS with at least 6 years related experience.
Two years of supervisory experience with a proven ability to lead union workers is preferred.
Knowledge, Skills and Abilities:
Ability to provide leadership and direct supervision of a diverse collection of skilled employees.
Ability to review and understand design documents (drawings, spec sheets, etc.).
Ability to listen well and exercise reasonable judgment in application and interpretation of construction standards and building code requirements.
Ability to coordinate and prioritize multiple tasks, resolve problems, negotiate solutions and prioritize work to ensure resources are employed appropriately.
Skill in the use of spreadsheets, databases and related software applications.
Excellent oral and written communication skills.
Conflict management and resolution skills.
Ability to work effectively with a diverse work force and a diverse customer base.
Experience interacting with both technical and non-technical personnel.
Excellent customer service skills including responding to questions and inquiries from other employees and customers in a helpful, timely and courteous manner.
Ability to work independently and make decisions.
Ability to gather and analyze information.
Internal Number: 329478
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.