Reference Number: 95-30934 Posted Job Title: SENIOR ASSOCIATE DIRECTOR, BUILDING ADMINISTRATION School Name: Residential and Hospitality Services Org: Residential Operations Posted to the Web: 03/22/2019 Posted Job/Salary Grade: 029 Employment Type: Exempt Hours: N/A Position Type: Full Time Position Schedule: Mon - Fri 8am - 5pm; weekends and evenings as business requires Months: 12 Position Length: Ongoing
University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News and World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
School/Center Overview Residential and Hospitality Services (RHS) provides essential 24/7 services for the University of Pennsylvania, comprising student housing, residential and campus dining services, conference and event services, University Club operations, and services for those seeking off campus housing. RHS responsibilities include administering housing-related services to 11 College Houses and Sansom Place (graduate and undergraduate housing) across campus, working with other partners to provide students and guests with services that support living and learning in the University residences; and overseeing numerous food operations and dining services to ensure delivery of consistent, high-quality food to a diverse on-campus clientele through a wide variety of venues. http://cms.business-services.upenn.edu/hospitality-services/
Duties Living on campus is an essential part of the Penn experience. The Department of Residential and Hospitality Services (RHS) works closely with partner departments to support our residents in their academic endeavors, their personal growth, and their day-to-day life on campus.
Penn's on-campus residences include 12 College Houses and one high rise tower at Sansom Place. A thirteenth college house is coming online in 2021. We house approximately 6500 undergraduate and graduate students in a variety of room types from traditional double rooms on a community hallway to private apartments with private bedrooms, kitchens and baths.
The Senior Associate Director, Building Administration provides leadership and management oversight for residential building operations, front desk services, and associated functions for residents in the College Houses and Sansom Place. Position responsibilities include integrating planning of operations, projects and services with departmental and divisional objectives, practices, and standards. With the Director of Residential Services and departmental peers, the position will develop and execute strategy to assure resident retention and satisfaction. They will establish standards, manage to goals, and implement data driven and other diverse quality assurance processes to ensure excellent service delivery. The position will also plan and prepare for emergency response. In the case of an emergency, the incumbent will participate in response and recovery. They are responsible for managing on-call staff rotation and responsibilities, overseeing Security and Life Safety Functions, and managing access control systems. The incumbent provides leadership, training, and supervision for a team of 17 full time employees and over 100 student employees.
The incumbent is expected to maintain active collaboration with Facility Services (FRES) and Division of Public Safety (DPS) in order to ensure our ability to provide responsive and appropriate services to our residents. They will need to coordinate closely with College Houses and Academic Services, Hospitality Services to support their operations. It is expected that this position represent RHS in meetings with Space Planners, Housekeeping, Maintenance, Work Order Center, etc.
The successful individual is expected to support the department's effort to foster a living environment that is supportive and productive to all groups and individuals of Penn regardless of their race, sex, nationality, religion, sexual orientation or ability.
RHS provides essential 24/7 services for the University of Pennsylvania. The Senior Associate Director, Building Administration is an 'essential employee' and is expected to work when normal campus operations are suspended (e.g., inclement weather) or if there is an emergency impacting on-campus residents. In addition, they will be expected to work outside of your regular schedule during peak activity periods (e.g., move-in). To the extent possible, managers will provide timely notice of modified work schedules.
Qualifications Bachelor's degree with 7-10 years' experience, or an equivalent combination of education, knowledge and relevant experience; Master's degree preferred. The successful candidate will have progressively responsible experience in housing, facilities and/or student support services. Demonstrated verbal and written interpersonal and organizational skills. Demonstrated planning and project management skills required. Must be able to work within a complex environment, handle multiple tasks simultaneously. Must be willing to work outside of standard business hours and on-call responsibilities.
Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.