The University Registrar's Office is responsible for the planning and management of registration, student records, grading, and degree conferral activities for all divisions and programs of the University, with over 10,000 degree students and 3,000 continuing education students. This position is the inaugural Assistant Director in a newly developed unit that focuses on imagining, developing, and implementing new approaches to related aspects of a student's experience at The New School. The Assistant Director will report to the Director in the Innovation and Implementation unit and will serve as a member of the administrative leadership team of the office which provides operational insights and expert counsel that, in part, is used to set the direction of the unit.
The Innovation and Implementation team will work to consider new or alternative approaches to the services, credentials, and the student experience with an ultimate goal to define, hone, enhance, and amplify The New School as a differentiator in higher education. In collaboration with the Director, the Assistant Director will identify student, faculty and staff pain points, process breakpoints, and opportunities for high impact improvements and enhancements to the existing services. The incumbent will use data to confirm hypotheses, develop approaches for solutions/enhancements, and create a persuasive arguments and justification for their proposals. The successful candidate will deploy an agile approach to project management and technological implementations, as well as seamlessly adapt to new opportunities and changes in priorities. The incumbent will be up-to-date and knowledgeable about current and emerging related approaches, services, and technology. The successful candidate will possess exceptional customer service acumen, ability to maintain confidentiality and discretion, demonstrate professionalism and composure in a fast-paced, complex environment. As new opportunities and shifting priorities are realized, the Assistant Director will maintain an agile and nimble disposition and response.
●Assess current processes to identify opportunities to correct or otherwise enhance the student, faculty, and staff experience. ●Develop and expand reporting that streamlines access to relevant data, both internal to the Registrar's office and for the university community as a whole. ●Collaborate with Director in the strategy development, and designing of policies, processes, and technological innovations, and serve as proxy in the absence of the Director. ●Assist in the analysis, synthesis and presentation of internal and external data, as well as federally regulated information that serves the university and departmental decision making including but not limited to compliance. ●Research and investigate new uses of technology in higher education. ●Other duties as assigned.
●Bachelor's Degree ●Five years of progressively responsible full-time work experience ●Demonstrated experience employing innovative approaches to service and processes ●Proven ability to successfully support a project from conception through implementation ●Demonstrated ability to mine data to inform a hypothesis/project as well identify patterns and trends ●Proven ability to simultaneously manage both short term and long term projects ●Exceptional interpersonal, oral, and written communication skills ●Must possess the ability to creatively problem solve; maintain curiosity; demonstrate empathy; and maintain a commitment to an inclusive and team environment ●Expert knowledge of Microsoft Office suite, including Excel, Visio, and PowerPoint
●Master's Degree ●PMP or Agile Certification ●Ability to read and write SQL ●Experience working in a Registrar's Office experience or equivalent in a face-paced university setting ●Experience with student information systems, such as Banner, Workday, and/or reporting technology
Internal Number: 17157
About The New School
The New School, a leading university in downtown New York City, offers degree and nondegree academic programs in design, the social sciences, the liberal arts, management, the arts, and media. Students benefit from small classes, superior resources, and renowned faculty members who practice what they teach. Continuing education courses and public programs place the university at the center of New York’s cultural and intellectual life.