To lead the day-to-day delivery of the Business Unit. This incorporates driving rapid sustainable growth, statutory compliance and governance, the management and development of staff, (operational, sales, contract support and management), the continual development of our customer base and full operational responsibility for the Business Unit.
Lead company and statutory Health, Safety and Quality compliance and standards
Provide leadership for direct reports covering the full spectrum of operational delivery, including operations management, people management; project management and business development ensuring that the company culture and behaviors are always displayed
Drive sustainable profitable growth in line with business goals and objectives aligned to near and long term strategic plans
Deliver customer retention and win new business
Own talent management from people development through to succession planning for accounts
Actively participate in the development of new sales pipeline and actively lead new business development activities
Quality and Safety Management
Monitors and identifies areas for improvement as a matter of course
Creates a culture of exceptional quality and innovation
Sets an example of exceptional standards in all activities, language and communications
Identifies and acts on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement
Ensures mandatory processes are in place, and are compliant including but not limited to; line management auditing, HOP auditing, BU QHSE objective setting and tracking, Dynamic RA, H&S scenario training and investigations
Ensures the team has the skills and motivation to carry out their roles to the best of their abilities
Is constantly visible and accessible to the team
Ensures that all-level staff complete the required mandatory training
Ensures all staff are appraised annually and all managers are formally trained in the CBRE appraisal process, and from this development plans put in place and followed through
No member of direct team to have ambiguity over scorecard targets, objectives, continual achievement against these targets or their perceived general performance
Trains, develops and directs team members ensuring a culture of continual development
Builds a robust succession plan for accounts, using management development programs and local development activities
Represents CBRE in a professional and credible manner to customers and the public
Builds and develops high-level customer relationships with customers through fully understanding their needs and demands
Focuses on ensuring excellent service levels are always maintained
Is always accessible and responsive to customers
Business Development and Marketing
Participates in bid / business development activity
Identifies and targets in partnership with BDM community, suitable quality and volume of work to enhance growth and value in the overall company, and in the BU
Leads contract reviews with check and challenge of detail and are used as coaching and development opportunities
Ensures high site standards including front and back of house areas
Ensures that we live up to the CBRE brand promise and that the service offering is at all times fully evidenced on all sites
Takes leadership of mobilization and transition activity to ensure that CBRE and customer expectations are met
Financial & Asset Management
Takes appropriate actions indicated by variances to ensure revenue, operating profit, working capital and bookings targets are met and continually improved upon without compromising exceptional service standards or customer relationships
Reports to Managing Director
Accountable to peer group, CBRE executive and governance bodies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from 4-year college or university required. MBA preferred. Minimum of 5 years of related experience and/or training with a background in finance, consulting, or analytics preferred. Experience must include a minimum of 2 years commercial real estate developing outsourcing solutions, pricing and org development models.
CERTIFICATES and/or LICENSES
Real Estate license preferred.
CoreNet membership and participation in local events.
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to prepare analytics and reports in a pre-designed style and format. Ability to effectively and efficiently respond to inquiries from clients, co-workers, supervisor, and/or management. Ability to effectively present information.
Requires in-depth knowledge of financial terms and principles. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyze the most complex business/financial data and develop innovative solutions. Develops and implements financial policies and procedures. Approves and oversees departmental budget.
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills.
OTHER SKILLS and/or ABILITIES
Technically savvy with solid experience in Microsoft Office (PowerPoint, Excel, Word) and Outlook.
Advanced Excel skills preferred. Experience working with large data sets and decipher multiple types of RFP models preferred.
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
Thank you for your interest in CBRE. This position is being published in an effort to build our candidate pipeline for our upcoming opportunities. If an opportunity opens that matches your qualifications, we will reach out to you at that time. We are building a world-class organization with a world-class team and appreciate your interest in CBRE.
Internal Number: 19007898
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.