MORE ABOUT THIS JOB CONSUMER AND INVESTMENT MANAGEMENT DIVISION (CIMD) The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.
CONSUMER Consumer, externally known as Marcus by Goldman Sachs, is comprised of the firm's digitally-led consumer businesses, which include our deposits and lending businesses, as well as our personal financial management app, Clarity Money. Consumer combines the strength and heritage of a 150-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.
RESPONSIBILITIES AND QUALIFICATIONS RESPONSIBILITIES AND QUALIFICATIONS The Quality Assurance & Issue Management Associate role is part of Marcus Deposit's first line of defense, testing and monitoring to help ensure process-level risks and controls are closely managed to prevent and minimize risk in the business. Additional responsibilities include:
Participate in the administration of functional risk assessments and testing lifecycles of business policies and procedures for control effectiveness, while creating and maintaining relevant documentation
Gather and synthesize data to determine root causes and thematic trends related to testing failures and issues identified by the business and second and third lines of defense
Propose effective and efficient methods to enhance testing and sampling strategies (including automation) to ensure the most effective risk detection, analyses and control solutions
Proactively identify potential business risks, process deficiencies and improvement opportunities and make recommendations for additional controls and corrective action to enhance the efficiency and effectiveness of risk mitigation processes
Maintain effective communication with other business units and support teams to remediate testing errors and assist with implementation of corrective actions related to testing fails and non-compliance with policies and procedures
Manage all aspects of issue remediation, including collaboration with issue owners, aggregation of issues across the business, reporting, synthesizing root causes and observations into thematic trends, and coordination and facilitation of business control meeting with key executive stakeholders
Lead and deliver executive reporting and other data-driven deliverables, with a focus on providing appropriate content, context and structure in a precise and timely manner
Focus on continuous improvement and evolution to meet changing requirements to support maximum visibility to the executive audience
Work effectively with teammates and win credibility quickly
Be a critical thinker: Thoughtful, self-aware, and use available evidence to make decisions
Perform ad-hoc statistical analysis
Bachelor's degree in Risk Management, Business, Finance, or a related field
4+ year's related work experience
Experience building reports and presentations
Expert level proficiency in the Microsoft tool suite including SharePoint, Excel, Word, and PowerPoint. Heavy use of pivot tables, vlookup, complex formulas, charts, conditional formatting, and other advanced Excel functions.
Advanced organizational, planning and time management skills
Advanced analytical, critical thinking and problem solving skills
Excellent interpersonal, relationship building, communication (written and verbal) and negotiation skills
High level of creativity, perseverance and openness to change.
Genuine excitement and passion for leading root cause analysis, troubleshooting technical process failures, and implementing fixes to operationalize a process.
Interest and ability to self-serve, investigate, and get the data required to make quick and effective decisions
Ability to work independently, multi-task, and take ownership of various parts of an initiative while still following proper chain of command, and effectively working in a team environment.
Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements
4+ years banking experience, specifically in risk, compliance, or corporate governance
Strong Risk Assessment Framework knowledge and experience performing risk assessments covering key risks and controls
Working knowledge of financial, operational, compliance, and reputation risks
Experience aggregating and analyzing various types of risks and data with output to dashboards and/or formal written assessments
Experience with R or Python and SQL is a plus
Hands-on knowledge of test automation (GUI and API level) and framework design
Experience with Agile or Scrum development processes
ABOUT GOLDMAN SACHS The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.