Customer Journey Expert - Private Banking tribe - Family Business Brussels, Permanent contract We redefine banking. What about you? There has never been a more interesting time to work at ING. We're on a journey that's centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We're proud of that! Would you like to work for a bank where honesty, integrity and responsibility are valued? Are sustainability, caring for others and thinking ahead part of your NDA? Do you want to make the difference for our customers thanks to our agile way of working ? (click on link to see the video https://www.youtube.com/watch?v=TaV-d7eKWFc ) Then read what comes because ING might very well become your future employer. Your role & work environment As a Customer Journey Expert (CJE) Private Banking, your challenge is to empower and assist our clients to grow their wealth, realize their goals and ambitions by being their empathic sparring partner. Your main challenge will be to create and elaborate the commercial Family Business Approach within ING Mid Corporates & ING Private Banking. So we continue to attract new clients and deepen the relationship with existing clients, Your success indicator is the overall customer satisfaction. Your key responsibilities
You are the Driver for the Family Business related Topics within the ING Mid Corporates segments & ING Private Banking
You roll out the Family Business approach within ING Mid Corporates & ING Private Banking in a customer centric way.
You link continuously with the local commercial teams of ING Mid Corporates & ING Private Banking
You analyze Family Business client behavior to optimize the customer journey experience
We look for a A colleague with a talent for taking it on and making ithappen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
You have a strong dynamic and driven personality, ready to make a difference
You love to collaborate in multidisciplinary and self-steering teams
You always think in a client centric way
You have a strong commercial drive
You are constantly driven by digital enthusiasm
You are data driven and have strong analytical skills
SEGMENT & JOB SPECIFICS:
You have a strong affinity with the Mid Corporates & Private Banking environment.
You have a strong affinity and knowledge of Family Business Companies
You are eager to drive & support the Family Business approach of ING Mid Corporates & ING Private Banking.
You are fluent in English with French or Dutch
You have a master degree or are qualified with relevant experience
We offer you A brand new position in a bank empowering people to develop their skills, and an exciting challenge for people with an entrepreneur attitude.
Internal Number: 4848098
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