About Berkeley The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptanceacademic and artistic, political and culturalmake it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
Application Review Date The First Review Date for this job is: March 21, 2019
Departmental Overview The Financial Aid & Scholarships Office (FASO) is a fast-paced, high volume environment, and directly awards or coordinates the awarding of nearly $650 Million from over 700 funding sources to approximately 25,000 undergraduate and graduate students annually. With the motto Your hopes, your future, your education. We help make it happen FASO supports the University in meeting its enrollment goals for new, returning, and continuing students by helping students meet the overall cost of attendance at Berkeley.
This position has expert knowledge of federal and/or state student aid and manages one or a combination of programs administered by FASO. Involves analyzing students' level of need and eligibility for financial aid to allocate financial aid awards and advising students on obtaining aid. Interprets federal and state financial aid regulations, analyzes student data, and implements procedures to ensure regulatory compliance and timely delivery of financial aid. As a member of the Financial Aid and Scholarships Office team, you will be making a tremendous difference in the lives of many students.
Programmatic responsibility for one or a combination of federal, state and/or institutional aid program and any associated responsibilities.
Regularly resolves individual, complex financial aid situations.
Work with a high degree of autonomy, managing the Federal & State Financial Aid import & export program processes, as it relates to State, Institutional & Private Loan and other Federal loans, HPSL & Perkins.
Administer and oversee the Veterans Program.
Participate in annual testing of new aid year loading and exporting processes.
Analyzes exception reports of students whose aid packages could not be handled by automated programming and determines action needed to resolve issues and complete students' aid awarding.
Through analysis and interpretation, make recommendations for best practices and use of system for specialized programs or to resolve issues manly, when more efficient.
Identify issues, articulate FASO tickets and work with Business Analysts and IT staff to resolve and test fixes.
Respond in a timely manner to inquiries related to Federal & State Programs such as Institutional, State, Federal loan and Veterans Administration Program.
Remain current with regulatory changes and packaging policy and verify that loans and Veterans benefits are awarded and processed according to respective federal and state eligibility requirements and FASO packaging policy.
Apply broad job knowledge to recommend, plan and coordinate policy and procedures changes.
Write and maintain office procedures and processing schedules for aid programs of responsibility.
Provides back-up support and coverage as needed for other Federal and State Programs Unit staff members.
Analyze a variety of factors (financial data, family circumstances, social background, academic status, educational goals) and applies knowledge of federal, state, University, and outside agency laws, regulations, and policies to determine students' eligibility for various types of financial aid, particularly Veteran Benefits, Institutional, State & Private Loans.
Identifies available resources and unmet needs to determine appropriate allocation of aid awards for individual students.
Exercises professional judgement to recommend changes in financial aid award. Identifies available resources and unmet needs to determine appropriate allocation of aid awards for individual students.
Provides in depth advising in person or via phone and email, and provides individual counseling on non-routine, sensitive issues.
Participates on standing department committees to provide advice on procedural issues, particularly as they relate to Campus Logic.
Coordinates and creates content and strategy for leveraging new technologies for outreach services to students and parents.
Coordinates, implements, evaluates, and reports on the special programs and projects as assigned, such as state and federal grant census peroration and one-term graduating senior packaging.
Consults with program offices and coordinates with other UC departments on procedural issues or individual student's eligibility, and provides clarification on financial aid policies to these departments.
Interprets regulations and develops or recommends procedures to ensure compliance and accurate aid delivery.
Identify and test annual programming changes needed to implement new aid year changes related to programming for financial aid programs.
Analyzes reports to resolve eligibility problems.
Reconciles large volumes of student data from multiple sources.
Identifies and resolves mismatches and errors.
Identifies the need for database elements, queries, and reports needed to monitor aid programs and communicates request to business systems analysts.
Analyzes reports to resolve aid allocation problems.
Provides individual counseling on non-routine, sensitive aid issues.
Keep FASO management and staff informed by periodically providing updates via email or other common communications venues (such as Staff Website Bulletins) about upcoming deadlines, procedural changes, or periodic changes or issues.
Design and conduct group training/updates as needed Veterans Program and Institutional and Private Loan program processing details.
Coordinates and creates content for outreach services to prospective students, parents, and the general public.
Communicate effectively and collegiality with other individual contributors in FASO, such as counselors managing special programs, Fiscal Management staff, Senior Staff, as well as SAIT staff and other campus partners (BPS, BFS, Office of the Registrar, Veterans Center, etc.).
Effective communication skills are critical to assure that the Federal Veteran & Institutional and Private Loan programs are administered efficiently and seamlessly in all cases.
Keep both FASO's public and staff websites current and accurate regarding the Federal Veteran program and Institutional and Private Loan Program.
Assess the need for and compose courteous and informative communications about the Federal Veteran Program & Institutional and Private Loan process to sub populations of students and families.
3+ years of experience with major federal, state or institutional student aid program(s), including specialized knowledge of Veterans Programs, Private Loans or other major federal or state funding program
Advanced knowledge of policies, regulations, and practices for awarding financial aid or veterans benefits within a higher education setting
Extensive experience with information management systems related to registration, financial aid, or student accounts
Excellent written and verbal communication skills.
Demonstrated by effective, concise, courteous, accurate, grammatically correct, professional, diplomatic, and complete verbal and written interactions.
Experience using complex databases including testing software for same; ability to review systems issues and write clear communications for systems staff; ability to define specifications for database programming.
Ability to interpret complex policies and develop procedures to ensure compliance with regulations.
Advanced knowledge of, and successful experience with financial aid advising and counseling techniques.
Advanced problem identification, critical thinking, problem-solving skills, judgment and decision-making ability.
Ability to assess and refine current processes and implement improvements.
Organizational skills and ability to prioritize work and meet deadlines.
Demonstrated ability to manage a heavy work load, which may at times require additional work hours or very selective work prioritization.
Customer service orientation.
Interpersonal skills. Includes active listening, diplomacy, negotiation, social perceptiveness and the ability to recognize and diffuse charged interactions with customers and colleagues, and to develop effective working relationships with all colleagues.
Knowledge of federal database applications, including Common Origination and Disbursement (COD), National Student Loan Data System (NSLDS), EdConnect, or CSAC WebGrants.
Experience using PeopleSoft for registration, financial aid, student financials, human resources.
Project management skills, demonstrated by the implementation of new process/procedure.
Advanced knowledge of common University-specific computer application programs, including Campus Solutions.
Salary & Benefits For information on the comprehensive benefits package offered by the University visit:
How to Apply Please submit your cover letter and resume as a single attachment when applying.
Conviction History Background This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.