Essential Functions: JOB PURPOSEThe Enrollment Program Manager reports to the Associate Vice President of Enrollment Management and is responsible for managing and maintaining division-wide enrollment, retention and persistent programs and initiatives. Serves as a communications expert and liaison between the university and prospective and current students, their parents and external partners. ESSENTIAL FUNCTIONSManage, lead and facilitate enrollment, retention and persistent programs including Warrior Way Back, K-12 Summer Programs, etc. Ensure and monitor program progress and sustainability through continual improvement based on student and financial data for increasing student outcomes/ROI. Work with colleagues to identify targeted populations for new programming.Serve as liaison to community-based organizations. Establish, cultivate and build relationships with external stakeholders to enhance current programming and explore opportunities. Primary contact to general public with inquiries about program offerings, initiatives and entry points. Contribute to stakeholder engagement through varied outreach efforts. Provide marketing and conduct departmental outreach regarding programs and initiatives.Facilitate data analysis, tracking, reporting and assessment of university enrollment, retention and persistent programs. Develop reports, collect and analyze program related data, prepare reports to monitor student outcomes and support decision making. Maintain program records and statistical information. Develop workflows and analyze effectiveness to streamline program processes. Implement and promote utilization of software systems to support programming. Benchmark best practices in higher education program management to determine what can be implemented or improved upon to increase student success and university ROI. Represent the AVP at meetings with a wide variety of audiences with varying agendas. Perform other related duties as assigned.
Qualifications: EDUCATIONBachelor's degree in communication, social sciences, business administration, technology or related field or an equivalent combination of education and experience.EXPERIENCEThree years of experience in a higher education or non-profit setting engaged in program creation or promotion work. Experience in academic advising, career development, program/project management, or diversity and inclusion work preferred. Ideal candidate should have demonstrated success in a large highly complex and fast paced professional environment.KNOWLEDGE, SKILLS AND ABILITIESCOMMUNICATIONS SKILLS ? Clear verbal and written abilities, with effective interpersonal and customer services skills. Ability to communicate and work effectively with school partners, faculty, staff, and students from diverse backgrounds and areas. Ability to establish/cultivate strong community relations. Ability to present program information to both large and small groups. Excels in developing clear, and concise messages. ANALYTICAL SKILLS - Ability to compare, contrast and quality check work with a keen attention to detail. Must possess strong critical thinking and problem solving skills. Demonstrate creative thinking, agility and flexibility. TECHNOLOGY SKILLS: Proficient in using technology to develop, implement, track and analyze programs by using various student information systems. Preferred software experience in SLATE, Cherwell, InfoReady, Excel, CRM and other tools as necessary. Demonstrated ability to aggregate and analyze data to evaluate outcomes towards set performance goals. Experience with database query and table design. Experience with social media platforms. TEAMBUILDING: Capable of identifying and collaborating with key university and outside stakeholders, provide communication of relevant issues to the AVP and enrollment management team, monitor progress of further development. Demonstrated capability of working as an integral member of a goal-oriented, data-driven enrollment management team.
Internal Number: 76_206476
About Wayne State University
Founded in 1868, Wayne State University is a nationally recognized metropolitan research institution offering more than 400 academic programs through 13 schools and colleges to nearly 32,000 students. Wayne State?s main campus in Midtown Detroit comprises 100 buildings over nearly 200 acres; its five extension centers offer higher education to people throughout Southeast Michigan. Wayne State is dedicated to preparing students to excel by combining the academic excellence of a major research university with the practical experience of an institution that by its history, location and diversity represents a microcosm of the world we live in. Reflecting its location and the excellent international reputation of its graduate schools, particularly in the sciences, Wayne State boasts the most diverse student body among Michigan?s public universities. Its students represent 49 U.S. states and more than 60 countries.