ISG Business Support Unit is a front office support/ control function within ICG responsible for the approval process of the KYC Record within Citi's KYC risk management programme. The unit is responsible for ensuring compliance with both local regulatory requirements and Citigroup standards for Anti-Money Laundering (AML). Every new and existing client of Citi's Institutional Clients Group (ICG) is required to have a KYC Record before an account can be opened. The KYC Record outlines important information about the customer. There is a requirement to conduct research for company information from both internal and external sources, documenting specifics required to satisfy regulations. The BSU owns the end to end KYC process from creation/renewal to approval of the KYC Record and supporting local country appendices.
Lead a team or support Manager with team management activities
Provide support, guidance and lead team members
Point of escalation for Team
Achieve operational goals set, and deliver against agreed targets in terms of quality and productivity.
Manage relationships with Relationship Management teams and Compliance for each country supported by Department
Work with Hub Manager on goal setting, performance management planning/implementation and one to ones
Assist relationship and coverage teams globally in completion of the KYC Record
Perform the checking procedure and ensure quality and coaching needs are identified and met on the team
Communicate and coordinate with senior management of ICG EMEA from coverage, compliance, implementations, risk, and operations in various products
Assist with Process Design and management for department.
Oversight for Adherence with Citi and regulatory policies and procedures as well as housekeeping standards, team controls & processes
Management of adhoc departmental projects as assigned
Maintain a workforce with capability to execute flawlessly
Should complete monthly 1:1's with the unit head/direct managers/ directs, documented, dated and stored for both mid-year and end of year processes as well as for Senior managers to review
Perform the tasks requested by manager
At least two years of experience in banking or finance
Experience in team management
Experience in control/risk or Compliance (AML/KYC) function (an advantage)
Knowledge and experience of the technologies and processes used in Citi
Knowledge of AML policies and regulatory requirements
Considerable experience of dealing with management in a multi-function environment
Languages: Fluent English (oral & written), other as an adventage
Excellent communication skills - ability to communicate at all levels within the organization
Proficient use of Microsoft Applications (Word, Excel, PowerPoint)
Strong organizational and planning and research skills
Ability to multitask and prioritize
Ability to work well under pressure and tight time frames
MIS and metrics and efficiency analysis skills
Pro-active, flexible, have good organizational skills and must be a team player.
Ability to work in a dynamic environment.
Minimum supervision with self-directed, project management skills
Stable employment in Citi Service Center - certified 'Top Employer' company
Competitive salary with attractive benefit package
Dynamic and challenging job
Friendly and multinational environment
A chance to develop own career
Internal Number: 5619551
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