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Departmental Overview Donor Recognition - Donor and Gift Services - University Development and Alumni Relations Donor and Gift Services provides an end-to-end spectrum of service that picks up from the point of donor solicitation and follows a gift through processing and acceptance, fund creation and management, and donor acknowledgement and recognition. As an active advocate for donor interests, the Donor Recognition team manages an array of programs that acknowledge and recognize donors for their giving in meaningful ways, report to them on the impact of their philanthropy, and deepen their engagement with the campus.
Position Summary The timely, accurate, and meaningful acknowledgement of donors' gifts to the university is a crucial step in the fundraising cycle and the delivery of good stewardship. Working within the university's centralized development department, the Acknowledgement Programs Manager is responsible for the development and execution of donor acknowledgement programs for Berkeley's schools, colleges, and programs. Key responsibilities include liaising with campus colleagues for the development and maintenance of acknowledgement programs, developing and leveraging reporting from Berkeley's centralized donor database to support and carry out acknowledgement activities, analyzing associated program data to recommend and implement process advances, and conducting all operational activities associated with the management and fulfillment of the acknowledgement programs in the portfolio. The Acknowledgement Programs Manager represents Donor Recognition across campus and cultivates relationships both externally and internally in the furtherance of department goals.
Responsibilities Using institutional knowledge and awareness of constituency perception, designs, develops, implements, and manages donor acknowledgement programs for Berkeley's schools, colleges and programs.
Interfaces with unit colleagues including Chief Development Officers and members of their staffs about acknowledgment programs managed, and responds to inquiries and concerns. Includes questions about details of acknowledgement contents and timing, and general aspects of the program.
Provides analysis of information and complex data reporting results in order to develop programs and prepare acknowledgement communications.
Responsible for ensuring that the messaging of acknowledgements is in accordance with unit priorities and tone, and remains fresh throughout the year; evaluating the letters' overall language periodically for needed updates and implementing appropriate changes.
Analyzes, summarizes and/or reviews data associated with management of unit acknowledgement programs, reporting findings, interpreting results and/or making recommendations. Works with Advancement Operations staff to ensure proper operation of reporting associated with the management of these programs and associated communications, and resolution of issues that arise.
Responds to inquiries from internal and external parties, providing excellent customer service and quick resolution to matters that arise.
Required Qualifications Minimum of 3-5 years' experience in donor relations, stewardship, development, or related field.
Project management skills, including the ability to plan and implement successful communications campaigns.
Exceptional written communication skills with experience in production of marketing communications or donor recognition/relations materials that are appropriately presented and effectively received by target constituencies.
Advanced analytical and problem solving skills, and exceptional attention to detail.
Excellent interpersonal skills and political acumen, and the proven ability to cultivate and maintain effective working relationships with all levels of internal and external constituencies.
Adept at pursuing needed information and responses from stakeholders.
Proven track record of taking initiative to improve the operations of responsibilities managed.
Experience working in a deadline-driven environment and the demonstrated ability to meet deadlines.
Ability to anticipate and recognize potential areas of constituency concern and address, resolve and/or mitigate problems or issues, advising management as required and proposing effective strategic resolutions.
Preferred Qualifications Advanced knowledge of the campus, its vision, mission, goals, objectives, achievements, issues of concern and infrastructure.
How to Apply Please submit your cover letter and resume as a single attachment when applying.
Conviction History Background This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.