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Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
Application Review Date The First Review Date for this job is: February 22, 2019
Departmental Overview The L&S Office of Undergraduate Advising (OUA) provides advising and counseling to new freshmen and transfer admits, currently enrolled and readmitted undergraduate students (approximately 19,000), parents/family, faculty, staff or other administrative units or educational institutions regarding academic programs, policies, procedures and College and University requirements. OUA enforces and adjudicates the academic regulations of the College in order to ensure the integrity of the degree and the continuing quality of the institution. Decisions made by OUA impact all academic units within the College of Letters & Science and set precedent for other colleges on campus. Services provided include scheduled individual advising sessions, drop-in advising, group advising, satellite advising, web-based advising (Skype, Google Hang-out, live chats), peer advising, advising in the residence halls, orientations (GBA/GBO and bCourse), webinars, and workshops.
Encourage intellectual curiosity, and stimulate academic and career exploration,
Promote the benefits and value of a liberal arts education,
Foster student development and success, and
Promote timely progress towards graduation.
Responsibilities ACADEMIC ADVISING
Empower students through holistic and collaborative advising to achieve their own definition of academic and personal success. Engage and build relationship with students to maximize their experience at Berkeley.
Apply advanced student development and academic advising theories, knowledge, and experience to support undergraduates in identifying, defining, and obtaining their educational goals. Advise students on majors and preparation for careers and graduate work (requiring knowledge of 70+ majors, 60+ minors, pre-professional programs, and joint majors with other schools and colleges). Advise students on the wide range of course possibilities and/or ways to complete complicated degree requirements. Explain registration and enrollment procedures and assist students in taking full advantage of a wide range of academic and nonacademic enrichment opportunities such as study abroad, internships, undergraduate research opportunities, scholarships, and extracurricular activities. Based on extensive knowledge of College policies, advise students on rules, regulations, and requirements as well as provide assistance on all aspects of a student's academic experience. Help students make connections with academic and non-academic departments, and make referrals to appropriate resource.
Assess and monitor students' academic progress to ensure timely declaration of major, adherence to overall unit limits, and advancement to degree. This includes, but is not limited to tracking progress, understanding grade points and calculating balances. Counsel on strategies to uphold progress. Impose academic registration holds and/or require scholarship contracts for students who are out of compliance with College expectations. Verify students' completion of degree requirements, including circumstances when there are no clear precedents or articulations, or when transfer work is involved. Convey extensive knowledge of other post-secondary institutions, including community college and four-year schools as they relate to transfer course work.
Apply different forms of advising: 1:1, group, satellite, webinars, chats, workshops, etc.
Counsel students experiencing complex and simultaneous problems resulting in academic difficulty. Identify barriers, distractions, and complications contributing to academic probationary status or dismissal. Help students recognize these key non-academic issues, and determine proper referrals for students whose academics may be adversely affected by mental health, study habits, financial, personal or family issues or crises and initiate contact on students' behalf for additional therapeutic counseling and/or assistance from other units. Set terms for students who have been academically dismissed and provide guidance on how students can return and be successful. Identify intricate student issues/grievances such as alleged discrimination and complex grade dispute issues and refer for resolution to appropriate campus offices. When necessary, place advising service indicators. Advise on special eligibility requirements such as Honors programs, fellowships, and scholarships.
Create and implement trainings, orientations, advising fairs and workshops for students and staff. Present information effectively in individual and group situations using electronic, written, and oral formats.
POLICY ANALYSIS AND ADJUDICATION
Acting on behalf of the L&S Faculty and Divisional Dean, within advising appointments employ independent decision-making authority to interpret and implement College policies and procedures, waive and make recommend exceptions to college policy, regulations, and deadlines. Based on extensive knowledge of policies, advise students and determine appropriateness of appeals and petitions for exceptions to College requirements. Refer to deans as needed.
On a case-by-case basis, analyze and approve a myriad of petitions including but not limited to:
Admission to L&S via Change of College (students switching from non-L&S college or school who meet admission criteria)
Authorize EAP Exceptions (including Excess Units for EAP)
Change of Major after 90+ Units
Undeclared at 75+ units with Conditions to Declare
Majors: Set or Release Academic Registration Holds for Undeclared Seniors
Permission for Undeclared students to take > 20.5 units
Permission to take <13 units
Readmission after Probation
On a case-by-case basis, analyze and approve via committee consensus with deans, directors and/or assistant directors on the following petitions:
Exceptional Admission to L&S via Change of College (students switching from non-L&S college or school who don't meet admission criteria)
Readmission after Multiple Withdrawals
Develop and maintain thorough knowledge of College policies, rules and regulations. Help train new and continuing faculty and staff on student advising issues. Train and serve as consultants to Assistant Deans on College and University policies, procedures and complex student cases. Analyze the consequences of department and College policy and recommend new or changed policies. Serve as historian and resource for decisions concerning college requirements, exceptions, and practices.
Advise, make recommendations, and identify solutions to the deans on the formulation and implementation of department and College policy and on areas needing clarification. Rotational voting member of weekly conference of Deans, acting on student appeals for exceptions to College policy.
Inform other departments and campus offices on the impact of OUA policies (Summer Sessions, University Health Services (Tang), SLAS, TRSP, ASC, DSP, etc.). Assist in the creation, analysis, and implementation of College policies such as deadlines, procedures for change of major or minor, readmission, late changes to course schedules, and retroactive actions.
PROGRAM MANAGER OR MEMBER
Coordinate and participate in special programs and projects directly related to the mission of the office.
Develop and implement new programs and projects based on emerging student needs and new research in the student development field. Establish program goals, determine priorities and set deadlines. Create written procedural guidelines for internal staff and key administrative staff in other units. Plan work assignments and schedules to meet long-term goals and objectives; delegate work to staff and monitor workflow.
Discuss with colleagues policy issues, rules, and regulations germane to the project. Establish, monitor, and evaluate all programmatic goals and objectives for the academic year; write annual report. Determine metrics to be used in assessment of program's efficacy, When appropriate, make recommendations for procedural changes to the Deans and Directors.
Plan and implement complex, high-visibility campus events that foster student success and promote the value of a liberal arts education such as Golden Bear Orientations, and Major Madness (a week long major and resource fair). Coordinate administrative functions and facilitate discussion sections for L&S 1: Exploring the Liberal Arts course or Transfer Transition Course.
Identify projects and develop advising tools to meet programmatic objectives. For example, design and manage interactive web-based advising tools to be used in programs assisting newly admitted students during the orientation process, or students experiencing academic difficulty.
Specific examples of programs managed by College Advisers:
Transition to College (T2C) Collaborate with New Student Services to coordinate Golden Bear Advising and Golden Bear Orientation for approximately 7,500 incoming freshmen and transfer students for both the fall and spring admit cycles. Write, edit, and distribute correspondence, publications, and web information. Develop and update GBA college overview and GBO presentations, workshops, and group advising sessions. Design and lead training sessions for College Advisers. Plan advising assignments and delegate staff based on areas of technical expertise and interest. Disseminate essential informational updates regarding daily programmatic changes based on staffing resources, student evaluations, and/or course availability changes. Analyze and evaluate programmatic goals, assess program's efficacy, and report findings in annual report. Assign student cohorts to individual advisers to promote high touch advising.
Major Exploration Fair Coordinate the delivery of professional one-on-one advising services, small-group workshops, and campus-wide special events, including the Major Exploration Fair and participation in Faculty Dinners. Maintain collaboration with Academic Services in Residence Life, Associated Students of UC (ASUC), the Career Center, and Haas School of Business.
Peer Advising Program Recruit, train, and supervise paraprofessional peer advising staff. Key recruitment duties: advertise openings, chair selection committee, make hiring decisions according to budgetary allocations. Training: develop and deliver initial weeklong, training and on-going training throughout the academic year. Administer schedules, monitor workflow, approve time sheets and provide on-going supervision. Manage annual budget overseeing purchases, work-study funds, and salary distributions.
Advising Initiatives Program Develop recommendations for the creation of a new paradigm to address operational effectiveness. Coordinate collaboration with other OUA units to propose new procedures that elicit efficient use of staff skills in an effort to improve OUA advising functions and processes in such a way that students are better able to access and benefit from OUA services in an environment where staff can be effective and thrive in their work.
CAMPUS CONSULTANT, RESOURCE, and LIAISON
Recognized campus authority on L&S policy, procedures, and academic programs in over 60 departments and 70 majors; in pre-professional programs; and in joint majors with other schools and colleges. Serve as the L&S campus consultant, resource, and liaison to a number of academic and administrative units on campus; provide information, clarification, and interpretation of College policy to the staff and faculty; participate on campus-wide committees, such as Biology Majors Consortium, Admissions' Freshman and Transfer Yield Committee. Collaborate with other university offices (Admissions, Registrar, UHS, DSP, TRSP, New Student Services (NSS), Financial Aid, Summer Sessions, etc.), and consult with other student service units regarding students experiencing academic, financial, and personal difficulties. Develop and implement innovative joint ventures such as workshops, orientations, advising fairs, and other events; initiate, plan, and deliver cross-training programs. Advise counselors from other colleges (other UCB Colleges and Professional schools, other UC campuses, community colleges) on standards for completing L&S requirements or in preparation for transfer to the College. This includes interpreting College policy and procedures, explaining articulation agreements, discussing academic programs and related career choices.
Maintain professional growth and development through attendance at weekly office-wide training sessions, seminars, conferences, cross-campus committees, and through participation on campus-wide committees and in professional organizations.
Attend and give presentations in the office and at conferences such as the UCB Advising, Counseling, and Mentoring Conference, UC system-wide Academic Advising Conferences, and regional and national NACADA conferences.
Advanced knowledge of advising and counseling techniques
Advanced knowledge and understanding of student development theory.
Thorough knowledge of 70+ L&S majors, 60+ L&S minors, and basic knowledge of other colleges and schools.
Thorough knowledge of college policies, procedures, and requirements.
Thorough knowledge of college/school precedents and application of policy.
Advanced skills in judgment, decision-making, problem solving, and project management.
Strong abilities in reasoning, problem identification, and development of creative solutions to complex problems.
Strong interpersonal skills and proven ability to create and maintain effective working relationships with faculty, staff and students in a diverse, inclusive campus climate.
Strong organizational skills and ability to multi-task, work under pressure, and adjust priorities when dealing with competing and complex tasks.
Administrative experience in a college setting.
Excellent verbal and writing skills.
Basic computer skills.
Bachelors degree in related area and/or equivalent experience/training; Master's degree in Counseling, Education, Higher Education Administration, or related field preferred.
Salary & Benefits Salary will be commensurate with experience.
For information on the comprehensive benefits package offered by the University visit:
How to Apply Please submit your cover letter and resume as a single attachment when applying.
Conviction History Background This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Mandated Reporter This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.