The Office of Health Equity works to build the organizational capacity to identify, evaluate and eliminate health disparities in Delaware and throughout the Christiana Care service area. The Cultural Competence Specialist will provide program coordination and support to advance the organizational readiness to serve a diverse patient population with significant disparities in health outcomes that persist across multiple demographics, including race, ethnicity, socioeconomic status, gender, age, disability, literacy levels, sexual orientation and gender identity, and neighborhood.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Works collaboratively with departments to develop focused, equitable, and impactful cultural competence programming, including partnering closely with Quality & Safety, Patient Experience and other partners involved in achieving AOP goals related to health equity.
Undertakes a broad range of strategic and tactical activities related to the identification, development, and execution of cultural competence initiatives.
Monitors program budgets, working closely with the health equity director and any administrative staff for grant funded programs.
Supports the planning and functioning of cultural competence programs like the Language Interpreter Networks at Christiana Care (LINCC) and other system initiatives to advance culturally and linguistically appropriate services.
Supports outreach programs from design to implementation and evaluation.
Facilitates collaborations and supports external outreach efforts with community partners, identifies relevant speakers, guests, and experts for events, as well as assists in planning and coordinating health equity programs, including providing support for administrative functions.
Works closely with the Director of Health Equity and Cultural Competence to support the ongoing development and implementation of the enterprise-wide cultural competence strategy.
Maintains the cultural competence SharePoint sites and collaboration sites.
Acts as a partner to service lines and Health Equity Council members to assist in implementing the annual equity plan for their service line or area including helping to implement project activities and monitoring. Would also be accountable for working with Director of Health Equity and Cultural Competence to determine key measures to monitor the progress to advance the implementation of CLAS standards.
Supports fluid and timely communication between the Director of Health Equity and Cultural Competence and partners to provide solutions to core program issues.
Supports the Director of Health Equity and Cultural Competence to identify areas of opportunity to address cultural issues related to the multiple demographics targeted in health equity goals including but not limited to: race, ethnicity, socioeconomic status, gender, age, disability, literacy levels, sexual orientation and gender identity.
Creates engaging materials to further foster CCHS's cultural competence agenda across the organization through partnership with External Affairs and with support of the Director of Health Equity and Cultural Competence.
Gathers feedback on culturally and linguistically relevant events, policies, programs, and procedures and identifies opportunities for continuous improvement.
Participates in special projects related to cultural competence programs as needed.
Performs assigned work safely, adhering to established department safety rules and practices, reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS: The Cultural Competence Specialist will have daily frequent contact with members of senior management, key management, physicians, department directors, researchers, project managers, chairpersons, patients, visitors and community members.
DIRECTION/SUPERVISION OF OTHERS: None
DIRECTION/SUPERVISION RECEIVED: Director of Health Equity and Cultural Competence
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor's Degree in Business, Human Resources, Organizational Development, social sciences or related field.
Three years general program coordination experience in a healthcare setting required.
Excellent organizational skills with a track record of sound project coordination experience required.
Three years' experience in health equity, cultural competence, diversity or language services or related field highly desired.
Proven experience with stakeholder management and working in a consultative environment with business leaders. Demonstrated experience with coordinating outreach, health education, or other equivalent programs in healthcare.
An equivalent combination of education and experience may be substituted.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Knowledge of culture, language services, disparities, health equity issues, policies, and regulations Ability to establish credibility with senior management through professionalism Ability to effectively work independently and identify when to engage others Ability to demonstrate proven teamwork capabilities Proven skill in attending to details and deadlines Ability to manage multiple initiatives Skill in project management, planning and organizing Skill in influencing and persuading others Skill in oral and written communications Knowledge of MS Office programs (Word, Excel, Project, Publisher, PowerPoint) and comfort learning and working with computer applications
SPECIAL REQUIREMENTS: Must have the ability to drive to community outreach event locations throughout the CCHS service area
PHYSICAL DEMANDS: Lifting boxes of brochures up to 25 pounds
WORKING CONDITIONS: Office and community environment
Internal Number: 47346BR
About Christiana Care Health System
Christiana Care Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are... positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.