The Classroom and Multimedia Support Analyst is primarily responsible for effective support, preventative maintenance, and consultation for the following service areas: classroom and lab technology; public computers; digital signage; digital and analog audiovisual/multimedia systems and services; event and meeting space technology. The Classroom and Multimedia Support Analyst conducts field visits to classrooms and public spaces to assess and resolve issues. They evaluate new spaces, systems, products or services for the college and suggests changes to existing products or services to better aide faculty, staff and students.
PRINCIPAL DUTIES AND RESPONSIBILITIES: The statements below are intended to describe the principal duties of the person or persons assigned to this job. They are not intended to be an exhaustive list of all job duties and responsibilities. Lasell College has the right to add or change the job responsibilities at any time.
Ensure functionality of AV/Multimedia equipment in classrooms
Respond to urgent classroom support requests
Support Extron and Crestron systems
Work with vendors to repair and install classroom AV/Multimedia technology
Manage inventory of AV equipment
Instruct community members on AV functionality
Perform setup / breakdown equipment for events and meetings
Support Digital Signage
Computer setup/maintenance for classroom, academic lab and public spaces
Respond to technology support requests in classrooms and academic spaces
Manage day-to-day technology requests and prioritize work
Tests computer/OS images for classroom, academic lab and public spaces
Install, configure, and maintain classroom and public printers & print management software
Complies with department and college policies and procedures
Completes assigned customer service requests (work orders) on timely basis
Manage Student Workers
Manage Software and Vendor Licenses/Subscriptions
Coordinate with faculty and staff for various IT/AV needs
Other duties as assigned
MINIMUM KNOWLEDGE AND SKILLS REQUIRED BY THE JOB: Education level: Bachelor's degree or relevant technical certificates
Experience with wired/wireless microphone systems, audio amplification and PA systems
Experience with Extron and/or Crestron systems
Knowledge of current AV/Multimedia standards
Knowledge of desktop security/networking and standards and working knowledge of local area networks (wired/wireless)
Experience delivering tier 2-3 desktop support to end users in a mixed Windows and Mac environment
Experience using endpoint management systems such as LANDesk, Microsoft Endpoint Protection as well as Sophos Antivirus
Experience with LDAP, Microsoft ActiveSync, Active Directory and group policies data recovery tools, WINS, DHCP, and DNS
Demonstrated success as Tier 3 escalation resource
Familiarity with Microsoft Office applications
Other Skills/Requirements of the Job:
3+ years related experience
Strong technical troubleshooting and resolution skills with demonstrated ability to learn new skills quickly and strong research and analytical skills for more complex issues/problems
Must be able to work independently on complex projects with minimal direction as well as collaboratively within a team setting as either participant or leader
Strong communication, collaboration, organizational and time management skills including the ability to multi-task, prioritize, and independently manage a changing workload and schedule for self and assigned Connect-IT staff in a wide variety of settings and situations
Proven ability to perform well under stress when confronted with emergency, critical or unusual customer situations | ability to maintain a strong sense of urgency | appropriate use of judgment as to when to escalate difficult situations or seek guidance
Event planning, coordination, set, strike, and live event support.
Ability to follow up on assignments from Director of Client Services and complete tasks in a timely manner
Attentive to detail and documents work as well as communication with clients through ticket tracking system (Salesforce)
Demonstrated ability to deliver professional customer service
CERTIFICATION, REGISTRATION OR LICENSURE REQUIRED BY THE JOB: AV/Multimedia support related certifications such as: Extron Control Specialist or Professional or Crestron equivalents highly encouraged Desktop support related certifications such as: MSCE, A+, Network +, CCNA, ACMT a plus
Review of resumes will begin immediately. Candidates are asked to submit a letter of application, current resume, and three reference names using the forms below.
Lasell College is committed to equal opportunity in every aspect of hiring and employment. Lasell proactively reviews its policies and practices to assure that decisions with respect to every dimension of employment are made without regard to age, color of skin, disability, gender expression and identity, genetic predisposition, marital status, national origin, race, ethnicity, religion, sex, sexual orientation, veteran's status, status as a victim of domestic violence, and all other protected groups and classes under Federal and State Laws and executive orders.
About Lasell College
An innovator in education for over 150 years, Lasell College today is a comprehensive coeducational college offering professionally oriented bachelor's and master's degree programs. Our 50-acre campus is located in suburban Newton, Massachusetts-within eight miles of downtown Boston at the heart of the Route 128 high-tech corridor.
We are known for helping students make the connection between classroom lessons and real life through hands-on activities such as internships, practicum, service learning, and meaningful projects.