The primary purpose of this position is to support the educational technology and methodology utilized in the School of Dentistry. This position includes the ability to manage multiple media delivery systems. Support in-classroom technology including but not limited to web casting / distance education, classroom audiovisual support, installation, and maintenance. Diagnose and resolve customer technical problems. Implement strategies for the production and presentation of media via streaming and downloadable formats in various contexts, bandwidths, formats, and compression standards and for presentation of video in Web pages, online databases and other environments. Document and prioritize technology needs related to room reservations, maintenance of centralized computer systems, and networking and connectivity. Maintain data files on the UNC School of Dentistry servers in a consistent well-managed format using proper and established taxonomy and lexicon.
Education and Experience:
Associate’s degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position’s role; or - Bachelor’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role; or - Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. - Journey level required an additional one year of experience - Advanced level required an additional two years of experience.
All efforts in this position require attention to detail and efforts to ensure complete accuracy for supporting these services. Additionally, this position is often responsible for producing complex, labor intensive projects. Errors can be significant and may result in serious financial loss; errors can result in missing project deadlines, budget overruns, and the potential loss of grant funding to the School of Dentistry departments. The position must be able to work independently with minimal direction from the supervisor to achieve the desired outcomes and contribute to a collaborative and efficient work environment.
Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware.
Technical knowledge to update and maintain classroom audiovisual equipment.
Independently resolves routine and non-routine problems.
Able to solve problems and perform diagnostics on software and/or hardware.
Interact with hardware and software vendors when necessary to solve problems.
Demonstrates ability to document solutions that solve client problems and to clearly present these solutions. Capable of integrating knowledge and skills from a wide range of technologies to address work assignments.
Technical Solution Development:
Ability to document solutions that solve client problems and to clearly present these solutions.
Knowledge and skills from a range of technologies to address work assignments.
Planning and Organization:
Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters.
Ability to perform job with minimal supervision.
Able to organize and follow complex and/or detailed technical procedures.
Ability to manage technical projects involving own work and under minimal supervision.
Demonstrates initiative in solving problems associated with projects and daily work.
Substantial working knowledge as demonstrated by an understanding and use of the principles, theories and practices pertinent to area of responsibility.
Ability to mentor or train peers and others.
Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction.
Proactively verifies problem resolution.
At least 2 years of experience of working in classroom support at the higher education level preferred.
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.
Internal Number: 157488
About The University of North Carolina at Chapel Hill
Carolina rates among the nation’s great institutions of higher education, set on an historic and beautiful campus that celebrates all four seasons. Carolina’s students, faculty and staff come here from around the world, bringing varied cultural, racial and ethnic heritages that help make UNC-Chapel Hill a thriving intellectual center. We’re repeatedly ranked the nation’s best value in higher education for students seeking to earn a college degree – the University has garnered the top spot each time since the ranking’s launch in 1998.Whether you’ve just started your career, are new to academia or are a seasoned professional with assorted campus experiences to draw on, we hope you will find a great place at Carolina.