MORE ABOUT THIS JOB Consumer and Investment Management (CIMD) The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.
Consumer Consumer, externally known as Marcus by Goldman Sachs, is comprised of the firm's digitally-led consumer businesses, which include our deposits and lending businesses, as well as our personal financial management app, Clarity Money. Consumer combines the strength and heritage of a 150-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.
RESPONSIBILITIES AND QUALIFICATIONS Your Impact Provides expert level input into process design, user experience, and change management to ensure business goals are met and operational excellence is achieved. From day one, team members play a vital role in upholding the three Operations principles of client focus, process innovation, and risk management.
Be an owner of the process and controls environment for consumer lending
Design process solutions using Lean and Six Sigma principles
Lead the effort to automate processes and eliminate friction in lending
Provide thought leadership and expert guidance to create a robust controls environment ensuring the highest standards of consumer protection
Work with senior leaders across teams, departments, and divisions to implement process change, improvement, and design
Survey emerging technologies and lead "test and learn" efforts to determine which digital utilities or work methods should be implemented
Continuously improve all customer and management processes including onboarding, servicing, and collections activities
Be a leader of operational process excellence and ownership initiative
Six plus years working in process excellence
Financial Services or Delivery Center experience
Bachelor's degree or equivalent military experience
Experience using Lean and Six Sigma
Knowledge of stand processing engineering tools (e.g., Signavio)
Results and delivery orientation, as indicated by progressively larger project and process responsibilities
Excellent collaboration and communication skills
Self-motivated and proactive team player, who takes ownership and accountability of projects, has strong organizational skills as well as the ability to effectively manage competing priorities
Flexible and able to work well under pressure in a team environment
Experience in program management for organizational process standards
Strong quantitative skills, as indicated by past analytical or model building roles
Knowledge of regulatory compliance aspects with government guidance and requirements
Experience in collections activities
Six Sigma Black Belt
ABOUT GOLDMAN SACHS The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.