Our Practice Services department has an excellent opportunity for an Electronic Services & Content Integration Analyst in either the Columbus, Orlando, or Philadelphia office. This position reports to the Legal Content Services Manager and provides support in a traditional and virtual environment along with the Legal Content and Research Services (LCRS) staff in other Firm locations. Primary responsibilities include coordinating with IT, vendors, legal researchers and the Legal Content Services Manager to improve access to electronic resources, as well as testing, configuring, updating, troubleshooting and implementing the Practice Service’s electronic tools and resources.
Responsibilities include the following. Other duties may be assigned:
Communicate effectively with publishers and other information providers to advance the interests of the Firm.
Demonstrate a commitment to customer service, strong written and verbal communications skills, strategic thinking.
Gather, compile and maintain statistics using a variety of programs and ensure the veracity and QA of the information sources.
Keep up-to-date on changes and developments in electronic resources and develop knowledge of unique qualities of each product.
Test new services and products for possible addition to collection.
Recognize the value of professional networking and actively participate in professional associations and online communities.
Intranet and Technology Management
Assist in designing and maintaining the LCRS intranet pages and how they interact with all facets of the Firm-wide intranet.
Manage the front facing links of LCRS subscriptions and enhancements and liaise with the LRS team about end user trainings associated with these subscriptions.
Provide regular updates to Legal Content Services Manager and staff on the status of ongoing projects and resolution of electronic resource issues.
Maintain and use the department's Integrated Library System (EOS) and act as lead to the catalogers inputting records in the OPAC.
Manage the Firm’s monitoring and password maintenance tool (Research Monitor), and research request ticketing platform (Quest). Troubleshoot when issues arise and work with end users, vendor, and IT department to find a resolution. Schedule and oversee roll out of product upgrades to Firm’s server and desktops. Train new users of these tools and respond to request for backup for billing of online research charges.
Participate in development of intranet resources, including advising LCRS Managers on content use patterns and practice group needs.
Work with LCS team to explore process and technologies to create work flow efficiencies.
Reference and Resource Training
Assist Legal Content Services Manager in preparing written training materials for all electronic resources.
Provide internal team training on use of legal content collection and commercial databases, including both instruction delivery as well as coordination of vendor lead training.
Assist LCS Manager to work with practice group team leads to determine electronic resource needs and work with the Legal Researchers to develop practice specific materials and training.
Act as a liaison between the LCRS team and the PMO office, assisting with the inception of ideas to deployment of database resources throughout the Firm.
Advanced degree in MLS or MLIS from ALA-accredited institution or information science program.
At least three years' experience in the delivery of online research or information systems management in a library setting, preferably at a law firm, however, equivalent combination of education and experience will be considered.
Strong analytical and communication skills both oral and written. Ability to speak effectively and respond to common inquiries or complaints from all levels of professional and support staff, clients, regulatory agencies, or members of the business community. Maintain effective relationships with partners, attorneys, vendors and staff and to exhibit a high degree of responsiveness, diplomacy and professionalism in these interactions.
Excellent organizational and planning skills with ability to multi-task and prioritize multiple tasks and projects to meet deadlines. Ability to work overtime when needed. Work occasionally requires more than 40 hours per week to perform the essential duties of the position.
Strong project management skills, strong client service approach and team orientation. Ability to define problems, collect data, establish facts, draw conclusions, and have well-developed analytical and resourceful problem-solving abilities. A tolerance for uncertainty and an ability to prioritize and complete simultaneous projects with minimal supervision.
Outstanding creativity; flexibility and persistence; motivation and energy with the ability to work with little supervision and collaborate with other members of the team. Demonstrate good judgment, tact, and flexibility under pressure in a mixed-matrix environment with many stakeholders and potentially competing priorities.
About Baker & Hostetler LLP
BakerHostetler is recognized as one of the leading law firms in the country. With nearly 950 attorneys located in 14 offices from coast to coast, BakerHostetler is a great place to work for those who seek professional and personal growth in a collaborative environment. We deliver the highest quality counsel to our clients, who include many of the nation’s largest and most well-known companies. BakerHostetler’s values have remained unchanged since our founding more than 100 years ago: dedication to the law, commitment to the highest standard of client service, continuous development of our people and active participation in the communities in which we work and live. BakerHostetler offers a comprehensive and competitive benefit program. Specific information is provided during the interview process. Please visit www.bakerlaw.com for more information about our Firm. Baker & Hostetler LLP is an Equal Opportunity Employer.