This position will share responsibilities for a variety of projects in support of the technology programs and services for the Office for Business & Community Economic Development (OBCED) and Technology Empowerment Center (TEC) in its overall mission to provide bridges to opportunity through innovative partnerships that bring technology to underserved small businesses, non-profit organizations, and populations. While specific assignments will depend on the candidate's experience and areas of expertise, the focus is on development, implementation, documentation and dissemination of technology/computer training programs to increase technology knowledge and skills for individuals, families, agencies, and small businesses. More information about Office for Business & Community Economic Development and the Office for Equity and Diversity is available at https://diversity.umn.edu/bced
Duties and Responsibilities: • Computer Refurbishing (75%) o Performing cosmetic repairs on computer notebooks, desktops, and large form factor systems o Tearing down and replacing parts in systems o Troubleshooting and diagnosing hardware and software issues for a wide range of systems, computer notebooks and desktops
• Computer Technology Initiative Support (25%) o Assist in maintaining relationships with corporations and foundations to further the goals of the TEC Computer Refurbishing Program o Assist in maintaining project information, databases and website updates o Assist with teaching software, training classes and workshops as needed o Assist with the maintenance and proctoring of Pearson VUE testing center
This is a full-time, 100%, 12 month position with benefits.
Essential Qualifications: - High school diploma/GED - At least two years prior computer build/repair experience. - Technical ability to troubleshoot, diagnose and repair computers, Microsoft operating systems (including Windows XP, Vista, Windows 7, Windows 10), Macintosh operating systems, networking (TCP/IP), and various PC end-user applications (MS Office 2003/2007/2010/2013, electronic mail, Terminal Services, VPNs, etc.) - Ability to read and comprehend technical work instructions - Must be able to lift up to 50 lbs. - Must be capable of sitting, standing and walking for extended periods of time - Demonstrated ability to prioritize and handle multiple functions - Ability to follow instructions and meet deadlines - Strong problem-solving skills - Excellent written and verbal communications skills - Accurate and thorough documentation skills - Demonstrated experience in, and an ongoing commitment to, working effectively with and across diverse communities, including people of color; underrepresented groups and new immigrant populations; American Indians; people with. both visible and invisible disabilities; women; people of various gender and sexual identities and expressions; and first-generation students from economically-disadvantaged backgrounds
Preferred Qualifications: - Bachelor’s Degree or a combination of related education and work experience to equal four years - CompTIA A+ Certification - Teaching knowledge of Microsoft Office Suite, Google Suite and QuickBooks - Individual and Group Instruction Experience - Experience Proctoring digital testing
Internal Number: 329114
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.