MKS Instruments is the world’s largest photonics company providing innovative solutions and industry-leading product brands to multiple markets. Our combined product portfolio includes Corion®, ILX Lightwave™, New Focus™, Newport, Ophir, Oriel® Instruments, Richardson Gratings™, and Spectra-Physics® Lasers. We provide complete photonic solutions to make, manage and measure light.
The Inside Sales Engineer is responsible for the development and qualification of inbound marketing or web-based leads, ensuring that opportunities are quickly identified and distributed to the appropriate owner for action. Addresses customers’ inbound technical inquiries and provides support. Close transactional sales opportunities directly, ensuring that customer demand is met quickly and effectively. The role requires effective lead follow up, opportunity identification and qualification, and technical and commercial discovery skills. Frequent communication with the customers and prospects, as well as coordination with customer success, field sales, internal product management, project management, engineering, manufacturing and quality resources is required.
Responsible for the development and qualification of inbound leads and customer requests, ensuring that the highest-quality opportunities are shared with the Customer Success and Field Sales teams. Addresses customers’ technical inquiries for assigned product lines. Close sales opportunities in named accounts, ensuring that customer demand is met quickly and effectively. Primary responsibility is to react to customer demand, qualifying and routing leads to appropriate team or closing sale to increase share of wallet. Secondary responsibilities include maintaining accurate CRM database. Ability to understand and knowledgeably represent company’s products is a must. Responsible for meeting assigned sales quota. Works collaboratively in a team environment.
Location: Santa Clara, CA; Irvine, CA; or Orlando, FL
Position will support Spectra-Physics Laser Products
Screen and qualify all inbound leads, converting those with potential to sales opportunities
Provide technical support to customers for assigned product lines
Successfully convert leads to sales based on MKS benchmarks
Understand product capabilities and applications and be able to articulate to prospects
Meet assigned productivity standards
Manage and maintain order pipeline and opportunities in CRM
Education & Experience:
BS degree in Photonics-related field (Optics, Physics, Engineering, Applied Science); Advance degree preferred. Experience in the laser industry and/or research experience involving lasers is a plus.
Demonstrated success in a customer-facing role
Demonstrated track record of meeting or exceeding sales goals in previous assignments
Demonstrated track record of compliance with sales policy and related regulations
Must possess strong initiative, resiliency, organizational and time management skills
Open and communicative, stable and reliable, with strong team work spirit
Excellent written and oral communication skills
Strong negotiation skills
Proficient computer, software, and data analysis skills (CRM, Excel, Outlook, Word, Power Point, SAP or equivalent programs)
Intellectual curiosity relating to customer needs
This position requires the ability to occasionally lift office products and supplies, up to 25 pounds. No environmental hazardous or significantly unpleasant conditions (such as in a typical office)
The Company retains the right to change or assign other duties to this position.
Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, non-citizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.
Internal Number: 2687
About MKS Instruments, Inc.
Newport Corporation, a wholly owned subsidiary of MKS Instruments, Inc. (NASDAQ: MKSI ), is a leading global supplier of advanced technology products and systems to customers in the scientific research, microelectronics, life and health sciences, industrial manufacturing and defense/security markets. Established in 1969, Newport has over 47 years of industry knowledge and expertise across a broad range of technologies allowing the company to continually deliver innovative products in the areas of lasers, photonics instrumentation, sub-micron positioning systems, vibration isolation, and optical components and subsystems to enhance the capabilities and productivity of its customers' manufacturing, engineering and research applications. In addition, Newport has built a strong history of partnering with OEM customers, delivering solutions from subassemblies to full solutions including design, testing and manufacturing.