Advertised Salary: Compensation is depending on experience
As one of the nation's premier student-centered land-grant and space-grant universities, USU fosters the principle that academics come first, by cultivating diversity of thought and culture, and by serving the public through learning, discovery, and engagement. As a land-grant and space-grant university, the core themes of learning, discovery and engagement individually manifest the essential elements of the mission of Utah State University, and collectively represent its fulfillment.
Under the direction of the Executive Director of Business Operations and working daily with the Associate Vice President / Deputy Athletic Director, the Director for Ticket Operations will oversee ticket operations for all events, both athletics and cultural events, held at Utah State University.
This Director manages the relationship with representatives of Paciolan and SABO ticketing systems, collaborates frequently with Utah State Athletics and provides outstanding customer service. The Director should have a strong working knowledge and understanding of all NCAA rules and regulations regarding compliance issues.
• Provide a superior level of customer service to ensure a positive experience for all event patrons in order to promote Utah State University, Athletics and the Caine College of the Arts. • Lead and supervise (5) full time and (20+) part time ticket office staff. • Oversee ticket operations, including renewals, allocations, and seat improvements for single and season ticket holders. • Oversee all ticketed events including athletic events, concerts, conventions, performances, trade shows, corporate, and other special events. • Set up season manifests, events, and ticket inventory within the ticketing systems. Manage the online ticket system: account manager, payments, payment plans, print-at-home tickets, e-ticket delivery, PID entry, and mobile ticketing. • Primary liaison with ticket system vendors (Paciolan & SABO) to ensure all hardware and software are working efficiently for staff and customer use. • Oversight of internal controls and procedures for Ticket Operations, including auditing procedures and reports, allocation and distribution of tickets, ensuring segregation of duties, safeguarding of funds, posting of batches, bank deposits, revolving cash fund, ticket system access, voiding tickets, and transfers. • Prepare and order ticket stock and oversee printing. • Utilize and maintain all ticket office technology including sales software, validation scanners, credit card machines, and printers to maximize ticket office efficiency. • Collaborate with Information Technology staff to install and maintain ticket equipment, computers, and phones for all ticket office areas. • Manage ticket inventory, sales, allocations, and distribution of tickets. • Oversee game day box office ticket operations for all sports including overseeing game settlement reports. • Supervise all hosted NCAA postseason-ticketed events for all sports. • Manage away game and bowl game ticketing. • Serve as the Ticket Office representative for away football games, bowl games, men's basketball tournaments, and other NCAA events as needed. • Collaborate with respective marketing and development office to design ticket applications, season tickets, and other promotional materials. • Manage data imports and revenue reports for accounts payable. • Position requires working some evenings and weekends, some travel with teams, as well as other related duties as assigned by supervisors.
• Bachelor's degree in a related field or equivalent relevant experience. • Demonstrated knowledge and experience with complex systems and technology such as printers, scanners, or digital ticketing software. • Any qualified and interested individual should follow the application instructions posted by Utah State University's Department of Human Resources at the following link: jobs.usu.edu
• Experience working in college athletics. • Master's degree in Sports Management or closely related field. • Working knowledge of NCAA and conference rules and regulations with a personal commitment to operate within those rules is required. • Experience with ticketing software systems.
Along with the online application, please attach:
1. Resume to be uploaded on the applicant profile
2. Cover letter
Please do not attach cover letter. You will be instructed to copy and paste your cover letter into the application.
ALL applicants must apply online through HR to receive full consideration for this position. Applications received after the posting are removed and will not be considered. Utah State University is an Equal Opportunity Educational Institution/Employer.
Utah State University (USU) was founded in 1888 and is honored to be Utah’s land-grant and space-grant university. USU is a Carnegie RU/H (Research University/High Research Activity) institution with approximately 28,000 students (25,000 undergraduates and 3,000 graduate students) on the Logan main campus, four regional campuses, two USU Eastern campuses, and 28 centers throughout the state. USU offers 162 undergraduate majors, 153 graduate programs, and a variety of innovative stackable associate and certificate credentials. The 2018 rankings from Washington Monthly ranked USU as one of the top 30 national Universities and the 5th best public national university in the nation. As one of the two premier research institutions in Utah, USU is proud to provide a high-quality education at an affordable price. Additional information about Utah State University can be found at: https://www.usu.edu/about/at-a-glance/.
The USU main campus is located in beautiful Logan, Utah; a city of about 50,000 situated in a picturesque mountain valley about 80 miles north of Salt Lake City. Outstanding recreational opportunities abound in the nearby mountains and proximate region. Additional information about Logan can be found at: http://www.loganutah.org/visitors/about_logan/index.php.
USU recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the university’s academic mission of learning, discovery, and engagement (https://www.usu.edu/president/missionstatement/). USU is an AA/EO employer and does not discriminate based on race, color, religion, sex, national origin, age, genetic information, sexual orientation or gender identity/expression, disability, status as a protected veteran, or any other status protected by University policy or local, state, or federal law. Learn more at www.aaeo.usu.edu/non-discrimination. USU is sensitive to the needs of dual career couples and provides a Dual Career Assistance program. Additional information can be found at: http://www.usu.edu/provost/faculty-life/dual-career-assistance.cfm.
Employees typically work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.