The Manager, Office of Care Transitions and Complex Medical Management, reports to the VP of Physician Alignment and Care Transitions and provides leadership and management for the following clinical programs: Inpatient Specialty Program (ISP), Supportive Care Medicine (SCM), the Medical Observation unit (MOU, General Inpatient Hospice (GIP).. This position is responsible for strategic initiatives, programmatic development, project management, daily operations, data tracking and analytics, and performance improvement projects.
Additional responsibilities include fiscal oversight, budget management, and goal setting across multiple sites/locations and departments, and acting as a mentor, coach and problem solver for direct reports. Key attributes include strong customer service values, effective communication skills, the ability to manage change, and the ability to collaborate with administrative and executive leaders across the organization.
Key clinical programs include:
· All services provided by the ISP Hospitalist Service, at all sites.
· Supportive Care Medicine (SCM)
o Inpatient SCM consultative service
o Oncology SCM (in collaboration with oncology Supportive Care Services) at all Cedars-Sinai sites.
· Inpatient Hospice (GIP)
· Medical Observation Unit (MOU)
ESSENTIAL DUTIES & RESPONSIBILITIES include the following:
· In collaboration with leadership, develop, implement, promote, and support strategic business plans and clinical programs, optimized processes for clinical efficiencies, high quality patient centered outcomes.
· Responsible for the planning, organizing, directing and controlling the daily operations, workflows and processes of key clinical programs including but not limited to those listed above.
· Management and coordination of administrative and clinical services for one or more programs and physician office sites;
· Planning, coordinating, implementing and monitoring of projects and initiatives relating to operations, and ensuring they are consistent with strategic mission;
· Ensures compliance with state and federal laws, professional and regulatory agency standards and licensure requirements. Maintains staff compliance with health system and Foundation policies, procedures and protocols;
· Understands and supports the business requirements and fiscal structure of the Foundation, including patient assignment, risk and specialty network structures, and utilization management. Functions as key resource for staff and physicians in support of these requirements;
· Assumes fiscal responsibility for areas of oversight, including budget preparation, expense control and revenue enhancement. In collaboration with VP, develops business and operations plans for assigned areas, programs and services;
· In collaboration with operational and medical leadership, establishes effective patient care processes and workflows. Develops and supports policies and procedures that support the provision of quality and timely patient care services. Ensures appropriate physician, locum, physician extender, technician and staff coverage for immediate areas of responsibility. Participates in the evaluation and review of all human resources and communicates issues appropriately.
· Maintains appropriate quality control programs and partners proactively with risk, quality, safety and clinical operations leadership to ensure continuous monitoring and improvement in provision of clinical services.
· Functions as key resource for staff and physicians in utilization of key information systems and technologies. Assumes responsibility as practice liaison for the resolution of system related issues, identification of opportunities for improvement and implementation of key systems and system and workflow enhancements.
· Supervises employees in immediate areas of oversight, including administrative, clinical, technician and health information staff. In conjunction with executive and medical leadership, provides direct administrative supervision of physician extenders. Assesses qualifications and hires candidates, assumes responsibility for the assessment and improvement of competencies, work assignments and schedules, orienting, coaching, training, in-services, performance evaluation, compensation, mentoring, discipline and terminating employment. Partners with appropriate departments in the necessary execution of these duties (e.g. clinical services, risk, quality, human resources).
· Functions as a role model and demonstrates leadership to promote collaborative teamwork, cross-training and flexing of staff across operational areas, open communication and problem solving to ensure effective coordination and integration of services between operational areas and programs. Demonstrates consistent ability to promote, enhance and support the organizational culture;
· Effectively manages staff and materials in direct areas of oversight, including the development of effective short and long-term staffing plans, cross-training of staff where appropriate and effective and oversight and management of productivity. Makes recommendations for effective staff and space utilization. Ensures areas of direct responsibility are responsibly and effectively structured and supported to ensure physician productivity and to provide a strong foundation for staff and patient satisfaction.
· Takes appropriate steps to ensure appropriate daily staffing of all areas of responsibility, including volunteering of services when qualified in situations of inappropriately lean staffing. Ensures own knowledge of staff processes to facilitate all necessary human resources efforts. Participates in selecting outside sources for needed services and provides review and oversight for those services.
· Ensures proper documentation and communication of program activities
· Maintains strong partnership and collaborative communication across the Foundation and with associated service departments of the Cedars-Sinai Medical Delivery Network. Serves as liaison for areas of operational responsibility with facilities management, patient billing, utilization management, quality, risk, human resources and payroll.
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research... and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.