MORE ABOUT THIS JOB Consumer and Investment Management (CIMD) The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.
Consumer Consumer, externally known as Marcus by Goldman Sachs, is comprised of the firm's digitally-led consumer businesses, which include our deposits and lending businesses, as well as our personal financial management app, Clarity Money. Consumer combines the strength and heritage of a 150-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.
RESPONSIBILITIES AND QUALIFICATIONS
Manage the Workforce Management (WFM) specialist team to provide adequate coverage for the business operation
Oversee the scheduling, mission control functions and implementation of WFM policies
Partner with business stakeholders and operation management team to resolve critical workforce management gaps and continue to polish the policy
Create and document Workforce Management procedures for the team and Delivery Center to enforce unified floor coverage and prevent unfair behaviors
Oversee and rectify innovative provisioning processes and workflow to define an efficient and systematic onboarding process for new hires and internal transfers
Own and deliver on-going organizational structure reporting for business leaders
Understand interactions among cross-functional partners with relevant Technology stakeholders to conduct system testing and departmental entitlement
Past experience in workforce management, contact center operations preferred
Demonstrated communication skills and techniques within a fast-paced corporate environment
Experience developing action plans to improve business processes
Ability to handle multiple projects and deadlines without sacrificing professionalism
Ability to build and maintain relationships while leading critical business projects
Strong judgment and comfort with ambiguity
Strong PC skills required (Excel, Access, PowerPoint, Word)
Competitive and entrepreneurial spirit with the ability to work under minimal guidance
Willingness to manage and be the front face of the team
ABOUT GOLDMAN SACHS The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.