The CEHD Business/Systems Analyst 2 position reports to the CEHD Director of Communications and Marketing and is part of a 12-member Communications and Marketing team which provides the college’s seven departments, three centers, and 16 administrative and support units with strategic communications and marketing consulting and services. The team’s charge is to increase the college’s visibility, enhance its reputation, and create even greater engagement with important CEHD stakeholders.
This position is a new position resulting from the college’s decision to move its various stand-alone websites on various platforms to the University-supported Drupal 8 CMS platform, incorporating the University’s Folwell theme and CEHD brand standards. The result will be one integrated college website with consistent University branding, and a more consistent user experience. The position will utilize a project management system, recommended by the person hired for this position, to document project deliverables and manage timelines. To accomplish this, the position will work with various stakeholders, such as college leaders, communicators across the college, University Relations, the University Usability Lab, Office of Information Technology, University Libraries, and the college’s Academic Information Technology to define and manage roles, responsibilities, and timelines.
For the first two-to-three years, the position will focus primarily on managing the move to Drupal 8 for all college websites. After the website move is complete, the role will transition to other projects of similar scope and responsibility for CEHD Communications and Marketing.
Business Analysis/Project Management (80%)
Formulate a full-scale project plan, including scope, objectives, process, and timelines to migrate to Drupal 8
Consult ongoing with college communicators and project collaborators to map current and future web processes and needs, and align those with short-and long-term department and college objectives
Co-lead, with the CEHD Internal/External Communications Consultant, web content strategy consulting for all CEHD sites. Identify department/center/unit needs; recommend web content strategy best practices; and establish a process for review of content
Utilize a project management tool and provide training on the tool for communicators and collaborators so that tasks and project milestones are transparent and everyone involved knows their roles, deadlines, and how their work fits into the bigger project
Serve as the primary contact with college communicators the University’s Usability Lab, University Relations, CEHD Academic Information Technology, University Libraries, and the University’s Office of Information Technology
Hold regular meetings so all communicators and collaborators are informed, engaged, and can discuss and address any concerns as they arise
Hold communicators and collaborators accountable for project deadlines and quality deliverables, and make sure the project stays on budget
Trouble shoot project issues, providing an evaluation of the problem and the needed follow-though to see the problem resolved or escalated
Identify project staffing needs and lead the search for outside vendors, if needed. If vendors are hired, manage the vendor relationships and deliverables
Regularly brief the Director of Communications and Marketing on project status and any issues that arise
Partner with the Director of Communications and Marketing on change management strategy, including participating in in-person briefings for college stakeholder groups, such as the Senior Management Team, the College Administrative Directors, Academic Leaders, etc.
Oversee migration of websites to new platform, including overseeing testing of the new CMS and documenting and communicating workflow and protocols with content owners and stakeholders
Manage Drupal projects ongoing after the initial migration
Web Governance (15%)
Develop, in collaboration with CEHD Communications and Marketing Department colleagues and other communicators college-wide, written Drupal governance standards and provide ongoing oversight. The governance document will include establishing and documenting a workflow for ongoing maintenance and edits
Define and coordinate ongoing training requirements
Ensure all college sites are in aligned with the CEHD brand and meeting University’s standards for compliance
Stay informed about current web research and work with college communicators to implement the most up-to-date user experience practices. Provide user experience consulting to communicators, as needed
Partner with the University’s Usability Lab and other partners to conduct ongoing user experience research
Gather and analyze website analytics and make recommendations for strategic changes
Undertake professional development activities to maintain a high level of expertise in business analysis, project management, and web governance
Represent the college by participating on web and other committees and groups at the University
Keep current with University of Minnesota policies and guidelines
The employer retains the right to change or assign other duties to this position.
Two years of work experience in the areas of IT business or systems process analysis or IT project management with a related degree; or four years of work experience in the areas of IT business or systems process analysis or project management with a non-related degree
Experience in website project management, preferably Drupal, or other website content management systems
Working knowledge of Web-related programming software, such as Dreamweaver, WordPress, GitHub, Active Server Pages, Java Script, HTML, XSLT, and CSS
Working knowledge of web design and multimedia software (Photoshop, Illustrator)
Experience in managing Drupal or IT-related projects at the University of Minnesota
Project management certification
Internal Number: 329063
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.