Cara’s mission is to unlock the power and purpose within our communities and ourselves to create real and lasting success.
A social enterprise of Cara, Cleanslate provides paid transitional jobs to help individuals with high barriers to employment build the skills needed to secure a quality, lasting job. Cleanslate crews see their work as more than a job – it’s a life-changing opportunity. With every block swept clean or graffiti tag removed, another Cleanslate intern has taken a step toward building the necessary skills to achieve real and lasting success.
For more than a decade, Cleanslate has provided Chicagoland businesses and communities with professional litter abatement, graffiti removal, power washing, snow removal, and landscaping. In addition to helping people get back to work, Cleanslate also serves as a catalyst for true community renewal. By concentrating its beautification efforts along high-traffic corridors, Cleanslate establishes itself as a neighborhood presence that helps restore community pride.
About the Role
This role’s primary responsibility is to build and sustain relationships of trust, focusing on both client retention, sales, and operational excellence within our property management business segment. The Account Manager will identify new sales opportunities, upsell current clients, and ensure projects are being properly executed in the field.
Manager of Operations
The overall goal of this position is to establish client retention within our property management segment. The Account Manager will also ensure that we sustain revenue growth, ensure customer satisfaction, and operational efficiency.
Primary position goals include, but are not limited to:
Build property management revenue segment by developing a pipeline of prospective clients.
Establish strong relationships with clients for referrals and sales of ancillary services.
Attend pre-bid meetings and other networking events.
Prepare and present proposals for prospective and current customers.
Monitor contract performance by site inspections, customer walk-throughs, and financial metrics.
Manage, train, develop and build a culture of continuous improvement, quality, and safety within operations by keeping the lines of communication open and operation staff accountable to KPIs.
Create schedules, order supplies, and monitor workflow to ensure jobs are completed as agreed.
Develop tracking and control measures for staff and drive quality and profitable performance.
Ensure all human resource items are properly executed by Cleanslate management team.
Perform additional duties as deemed necessary and appropriate by Cleanslate management.
Communication + Intentionality + Structure
Ability to effectively communicate and develop relationships with customers, staff members, and management team.
A minimum of two years’ experience in evaluating field projects and creating structure for their implementation and work process.
Capable of overseeing multiple projects within multiple service lines with the intentionality of expanding Cleanslate’s operational scope.
Ability to work under pressure and communicate with numerous customers in a proactive and critical thinking manner.
Valid driver’s license and familiarity with Chicago’s diverse neighborhood to travel throughout the city.
Equal Opportunity Employer
Cara and Cleanslate are committed to creating a diverse work environment and is proud to be an equal opportunity employer. Cara does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please email us at email@example.com if you require reasonable accommodation to complete this application. No phone calls please.
The Cara Program prepares and inspires motivated individuals to break the cycle of homelessness and poverty, transform their lives, strengthen our communities, and forge paths to real and lasting success.