This position leads the transformation of the patient and family experience. Responsible for managing patient experience projects, curriculum development and delivery, and improvement projects. Will collaborate with unit and department leaders to drive change. This role is focused in developing and implementing strategies to promote excellence in patient and family experience. In addition, this role consults with executives, physicians, staff and leaders on the best practices of patient experience and teaches others at all levels. This role requires solid experience in adult learning concepts, along with advanced project management, organization, analytical and communication skills. Previous clinical experience or experience working in clinical setting preferred.
As a leader in implementing improvements in patient experience, this role requires a strong working knowledge of effective reporting and interpretation of survey results, along with an understanding of statistical concepts. This position requires innovation and creativity. Demonstrates service excellence at all times and other duties as assigned.