Leatherman Tool Group, Inc. is seeking a Ecommerce Manager for our world headquarters located in Portland, Oregon. Leatherman is the world leader in the design and manufacturer of innovative, high quality, compact, multi-purpose tools. We employ over 500 team members in our 90,000 square feet facility. Visit our website at: www.leatherman.com
The Ecommerce Manager will be responsible for managing our global website portfolio to ensure a best in class consumer website experience. This role is focused on maintaining and improving the B2C and B2B website functionality and leveraging the latest technology to maximize revenue opportunities. This includes managing the performance, merchandising, and operations including roadmap development for feature and functionality enhancements.
The ideal candidate must be able to:
Serve as a primary point of contact within the organization for cross functional partners acting to evaluate, prioritize, develop, manage, implement and test site initiatives.
Manage the site merchandising/production team as well as our web development partners and site vendors.
Prepare project plans. Manage and prioritize project backlog. Proactively manage changes in project scope, identify potential crisis, and devise contingency plans. Drive projects to completion.
Prepare test plans. Develop and execute thorough unit and system testing scenarios and documentation.
Lead website operations, planning, and execution of development tasks, site features, and troubleshooting of bugs and/or issues.
Manage day-to-day updates to product and content, site functionality, order fulfillment and processing.
Manage the user experience of the website including site navigation, checkout funnel, to optimize user experience and conversion rate.
Manage the development and implementation of functional dashboards or scorecards to measure site health and site work to be done.
Effectively manage e-commerce external service provider partnerships.
Work with analytics and product to define merchandising segments and merchandise appropriately to increase sales performance of each segment.
Review daily performance of products to make real-time adjustments to optimize sales.
Identify and drive personalization opportunities (e.g. site personalization, product recommendation, product customization).
Work with the brand and marketing teams to make sure marketing stories are appropriately supported on the site.
Provide expertise on current industry best practices and lead the team and organization beyond current thinking.
Support the website and marketing team with ad hoc projects and site developments.
Experience & Education Requirements:
High school diploma or equivalent required. Bachelor’s degree preferred.
Minimum 8 years of experience on a web team, 4 years of experience in an ecommerce management position.
Experience with an enterprise-level CMS or ecommerce platform, preferably SFCC.
Extensive project management experience using JIRA.
Excellent attention to detail. Must be relentless in maintaining a high level of quality throughout the website.
Physical Demands, Working Conditions/Physical Hazards: While performing the duties of this job, the employee frequently sits; talks and hears, uses hands to finger, handle, grasp, or feel objects, tools, or controls; reach with hands and arms. The employee occasionally stands and walks; sits; climbs; twists, stoops, kneels, crouches, or crawls. Employee frequently lifts and/or moves up to 5 pounds, and occasionally lifts and/or moves up to 55 lbs. The employee frequently pushes/pulls an average of 40 lbs., and occasionally pushes/pulls up to 70 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
To Apply: Please give extra consideration and time to each question when you apply thru our online applicant module. You will want to allow yourself 25-30 minutes, we do consider this a key part of our selection process. Please attach a resume and watch your email for upcoming communication(s) and information.
Excellent Benefit Package: Competitive Compensation, Bonus Plan with Performance Multiplier, 401k Employer Match up to 5%, Onsite Health Clinic, Medical, Dental, Life Insurance, Award Winning Wellness Program, PTO, 10 Paid Holidays, On Premise Gym, Opportunities for Career Advancement and Personal Growth with Educational Reimbursement Program, Employee Assistance Program and Employee Discount on Products. Come be part of the Leatherman Team. Leave nothing undone . . . . Including your career!
Core Values: We thrill our consumers with quality, products and service; We care about each other’s well-being; We share ideas, challenge each other and do the right thing; We respect each other, show humility and grow from our failures; We foster the development of individuals to reach their greatest potential.
Pre-employment background check, drug screening for illegal substances only, is required. Equal Opportunity Employer.
About Leatherman Tool Group, Inc
Out here in Oregon, we are used to getting things done you could call it our pioneering spirit. It's why Leatherman Tool Group is proud to support U.S. workers who, just like our founder Tim Leatherman, are dedicated to the quality craftsmanship that goes into each of our original American multi-tools.
After spending his childhood in Oregon, Tim Leatherman stayed local and received his BS in Mechanical Engineering from Oregon State University. A low-budget, post-college trip abroad, which included many fix-it situations, convinced Tim of the need for a pliers based multi-purpose tool.
Once back home in the states, Tim set to work developing his idea. On July 5, 1983 Leatherman Tool Group, Inc. was officially incorporated based on a few simple principles: manufacture quality products that deliver excellent value to the consumer while providing good, living-wage jobs to the local workforce. More than thirty years later we are still going strong in the U.S., in our home town of Portland, Oregon.
Every multi-tool and knife we make is crafted by one of the 600 Oregonians who call Leatherman a great place to work, and we stand behind our products with a no-questions-asked 25 y...ear warranty. When asked about the company's devotion to quality, Tim always replies, it has to be perfect; my name is on every tool.
We are proud to live and work in the USA and it shows in every original multi-tool and knife we make. Leatherman. Leave nothing undone.