The Executive Relations Manager is responsible for managing attendees at high end conferences for Fortune both domestically and around the world. The Executive Relations Manager will manage the registration process maintaining the best customer service possible, including pre-event, on-site, and post event. Key to the position is a proactive and solutions oriented style, excellent communication and computer skills with a rigorous attention to detail. Candidates must have ability to manage multiple demands under pressure, interact with senior management, and handle confidential information.
PRIMARY JOB RESPONSIBILITIES
Manage daily Executive Relations communications, ensuring the highest level customer service with senior executives from Fortune 500 companies
Serve as on-site attendee contact and welcome host for senior executive attendees at Fortune Live events, supervise registration desk and staff at global events, create registration script and train registration staff
Create and manage detailed exec relations event schedules working with each department (Marketing, Production, Programming and Client Services) to ensure event timelines and deadlines are met
Coordinate hotel blocks and attendee registrations; work with hotel to manage block and attendees for individual registrations
Manage delegate billing, collections and cancellation policies
Prepare weekly status reports for event team and all onsite reports for attendee participation, including meals and breakout sessions
Manage and maintain internal event database
Provide executive relations budgets and forecasts, manage expenses, reconcile invoices and provide final executive relations expense report.
Knowledge, Skills and Competencies
4-5 years professional experience, preferably in customer service or client relations
Highly personable and organized, proven skills interacting with senior leadership and managing staff
Proficiency in Excel and Word, Outlook
Database experience required
Exceptional attention to detail
Strong interpersonal and communication skills
Ability to multitask in a fast-paced environment
Bachelors degree required
About Fortune Live Media
Each year, Fortune hosts a select number of by-invitation-only meetings and membership communities for the leaders who are setting the global business agenda. Building upon Fortune’s cutting-edge content and unrivaled power to convene top CEOs, policymakers, and experts, Fortune Conferences are executed at the highest level of the quality spectrum. They are renowned for innovative formats that tap into the insights and moderating skills of Fortune’s top editors, peer-level interaction across industries, and strategic focus.