Job Title: Instructional Support Group Manager (0517U) Job #26334 - EECS/ISG
Job ID: 26334
Location: Main Campus-Berkeley
Full/Part Time: Full-Time
Department EECS Dept Operations
The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptanceacademic and artistic, political and culturalmake it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
Application Review Date
The First Review Date for this job is: Immediate Review
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The Electrical Engineering and Computer Sciences (EECS) Department at UC Berkeley is recognized for its educational and research excellence, consistently ranking among the top Undergraduate and Graduate programs in the United States. With more than 130 faculty members, and over 700 graduate and 2800 undergraduate students, the EECS Department pioneers the frontiers of information science and technology with broad impact on society. Underlying our success is a strong tradition of collaboration, close ties to industry, and a supportive culture.
This position is the Manager of the Instructional Support Group (ISG) within the Department of Electrical Engineering and Computer Science (EECS). Incumbent manages a team of IT support staff, responsible for development, deployment, and operations of infrastructure and services in support of EECS courses. This includes managing computers, labs and resources used by EECS classes, acquisition of related hardware and software, site preparation, systems configuration, operations management and user support. The position reports to the EECS Director of IT. Interacts regularly with the Electronics Support Group (ESG), instructors, students, and other technical staff in EECS. The work site includes labs and computer server rooms with workstations, digital measurement and testing equipment, servers and related peripherals running, Microsoft Windows, Linux and MacOS.
Project Management: ensure all requests for our services are addressed; allocate tasks within the group; track progress; provide resources, remove impediments, coordinate with other participants in a project.
Manage the hiring, performance reviews, and professional development of ISG team members.
Consult with the team, conduct team meetings; set goals for the team.
Back up other team members; stay informed and document their procedures.
Act as liaison between members of ISG staff and other units across the campus.
35% Coordination and Communication:
Maintain and develop our student WEB portal (WebAcct) used for distributing accounts, authorizing cardkey access, charging for printing, etc for 10000 students. This includes obtaining the permissions and skills to access the enrollment and cardkey data from Student Information Systems, and coordinating with lab support staff, building facilities and UC Police Department staff to ensure that students are issued access to the labs and computers when needed.
Maintain and develop WEB sites for documentation, software distribution and utilities used by our classes, including authentication and CGI programming.
Create, expire, and delete user accounts on UNIX and Windows. Program and debug related technical issues.
Maintain vendor contacts & licenses for several software applications used in our classes and across campus.
Attend labs at the start of the semester; ensure cardkey access; schedule workshops in labs.
Make a presentation about instructional computing at the EECS student orientation each August.
Strategic Planning: take direction from faculty and department leadership; make presentations to faculty committees and other oversight groups; author manager's reports about the status and plans for the group.
Make budget predictions and requests; report budget status to the department MSO.
Initiate and track purchase requests for software, equipment and services related to instructional computing. 1. Establish dialogs with instructors and GSIs about their plans for the semester. 2. Stay informed and provide support for outside resources that instructors use for course management and autograding, such as bCourses/Canvas, Piazza, Github, Jupyterhub and Google tools. 3. Investigate, plan, and assign resources for possible future projects.
Technical experience with systems administration of Linux, Windows, and Apple devices.
Understanding of networking fundamentals.
Experience programming in one or more of Python, Perl, SQL and CGI via an Apache web server.
Experience on Windows with WMI, PowerShell and IIS.
Experience with software commonly used in Computer Science and Engineering courses, including Google suite, Adobe, Box, Piazza, Github, Canvas, LMI, Apache, IIS, oAuth2, WebAPI, Jupyterhub, gcloud, etc (web and cloud-based environments).
Strong problem solving and critical thinking skills, creativity, and attention to detail.
High customer service standards and the ability to work independently in a demanding environment.
Ability to communicate and collaborate in writing and verbally with technical and non-technical personnel at various levels in the organization.
Has effective project management and team leadership experience.
Bachelors degree in related area and/or equivalent experience/training.
Salary & Benefits
For information on the comprehensive benefits package offered by the University visit:
*The salary range designated for this position: $94,800 - $147,700; however, starting salary will be commensurate with experience.
How to Apply
Please submit your cover letter and resume as a single attachment when applying.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.