A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should explain your interest in the job, and highlight any experience with clinical information systems.
The School of Dentistry has an exciting opening for a Business Systems Analyst Intermediate. Dental Informatics is charged with providing and supporting information technology to faculty, students, and staff to further the School of Dentistry’s teaching, research, and healthcare missions. This is an opportunity to work for the #1 ranked Dental School.
Providing exemplary customer service requires collaborative work across various technology disciplines. This role will be key in helping the School of Dentistry collect mission critical data, observe, synthesis and improve clinical processes, develop, test and deploy efficient high tech, modern solutions.
The School of Dentistry is a rewardingly, diverse, and collaborative environment. The successful candidate will possess the ability to perform in a fast-paced environment, work with minimal supervision, have strong problem-solving abilities, take initiative, and have the ability to communicate complex technical concepts to groups with diverse technical and non-technical backgrounds
40% Analyze business and clinical information needs for Dental School clinics with concentration on the MiDent patient management system.
Document and recommend solutions for clinic operations, including patient flow and information needs of clinicians, as it pertains to our patient electronic health record (EHR), digital imaging systems, data warehouse, etc.
Immersion in environment is critical for developing trusting relationships, to observe desired use of technology, including in clinic with patients present to provide chair-side support, testing and feedback.
Research potential solutions from cloud service providers and vendors, facilitate demos, assess options, document proposals and recommendations.
Influence to innovate around cloud services
Respond to changing priorities as advancements are made, as new regulations arrive, and experts drive innovation.
35% Support, enhance, and implement solutions for faculty, staff and students related to Patient Care, Research and Academics
With a service delivery approach, provide hands-on operational support to our clinicians, researchers, and departments in a manner that combines efficacy and credibility.
Provide solutions and support for the information needs related to MiDent, research, data warehouse reporting and workflow across the school; present options for improvement, automation or adoption of migrations to new services.
Analyze with mindset of continuous improvement including data analysis and writing ad hoc reports to address needs, train, maintain, fix, or update services and MiDent as needed.
Draft mockups, run experiments, use qualitative and quantitative analysis, map processes and make suggestions for improvement.
Write test plans and create test cases for functionality, user experience, system performance, time studies, data quality, and user acceptance of systems, services and upgrades.
15% Functional and technical coordination assistance of project
Use established procedures and sound professional judgement to take responsibility for work while seeking collaboration, guidance or assistance from supervisor and other faculty and staff.
Utilize collaborative methods and facilitation tools in a group setting to help assure successful client interactions and change management for initiatives.
Partner with others such as research administration, patient services, compliance, faculty, and informatics specialists to leverage successes; share efforts and promote teamwork.
Work on more than one task at a time, help teammates, manage work effectively by communicating priorities and being open to alternatives.
10% Other systems projects and duties as assigned
Bachelor’s degree in IT or related field or an equivalent combination of education and experience
Related experience of three years minimum.
Proven experience with electronic health record systems or supporting insurance or eligibility systems
Exceptional written and oral communication skills are required as demonstrated by building relationships, open and friendly interactions, initiating communication, responding to others in a timely manner, respecting diversity and the opinion of others, and exhibiting a confident and positive attitude.
Service orientation toward clients and teamwork
Proven experience with SQL or reporting tools, database management systems, scripting or automating processes
Experience creating test plans and executing testing for enterprise applications.
Experience documenting processes, proposals, work aids, project plans, data dictionaries.
Excellent attendance record
Excellent attention to detail
Excellent ability to multitask
Experience with various cloud services for collaboration like Google, project/task management like SmartSheet, process mapping like Lucidchart, usability methods, or others is desired.
Experience preparing for and providing demonstrations to users for enterprise applications
Experience with Linux shell scripting like bash
Ability with Google sites, forms, and scripting
Creative Problem Solving with Strategic Thinking
Defines a problem, analyzes causes, targets possible solutions, communicates the best solution and develops action plans.
Continually evaluates existing processes, products or services and uses creativity to improve upon them.
Anticipates problems, takes advance actions, solicits resources to solve them.
Builds a case for action; involves others in the decision-making process; communicates decisions.
Discerns when it is necessary to seek authorization.
Accommodates multiple demands for commitment of time, energy, and resources.
Advocates strongly for new ideas, processes and/or service in order to increase efficiency, quality, and customer/client satisfaction.
Prepares organization/unit (through words and examples) to anticipate change.
Continues to improve methods to collect and analyze data for decision making.
Assesses long term consequences when implementing short term solutions.
Outlines criteria that enable others to be more efficient.
Position requires compliance with HIPAA, U-M, state and federal regulations and standards.
Your work schedule will be 8-5 pm, Monday - Friday. Occasional evening or weekend work is required to test, upgrade or maintain services during offhours.
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.
M-Dentistry Mission: Advancing health through education, service, research and discovery.
Successful candidates will be expected to demonstrate in this role the following core values, but not limited to:
Compassion: Encourage a culture of collaboration, collegiality and helpfulness based on empathy and respect.
Leadership: Shape the future leaders of dentistry.
Excellence: Intend to be the best at all we do.
Responsibility: Promote integrity, professionalism, and accountability to ensure ethical decision making.
Trust: Commit to honest transparent communication to build relationships.
Creativity:Challenge existing knowledge to foster problem-solving and new discovery.
Inclusion: Embrace and celebrate our diverse community.
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by:
Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.
Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 168491
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.