Cornell IT is looking for a Salesforce Administrator to join our Salesforce team and help us design, develop, and deploy innovative CRM (constituent relationship management) solutions to support academic advising and student engagement. If you are passionate about learning new technologies, collaborating with others and solving complex problems then this may be the position for you. Training will be provided and you will become an expert in Salesforce and enterprise technology implementations.
You will take responsibility for administering and implementing changes to the current CRM platform, Salesforce. You will play a planning and operational role in administering the CRM, including duties such as system configuration, managing support and administrative requests of users, data cleansing, writing technical and support documentation, QA/testing, creating reports and dashboards, and periodic system health checks in order to keep the CRM platforms operating at peak efficiency and deliver on the end-users needs. Depending on your skill level, you may also get involved in designing and developing solutions on the Salesforce platform.
What you'll need:
Coursework and long-term interest in computer science preferred. Basic knowledge of software development desired.
Ability and willingness to learn, self-discover and use new computing tools, programs, languages and practices.
Ability to interact with mentors and peers in a manner that supports collaboration and inquiry.
Personal, organizational and communication skills necessary to provide excellent customer service in resolving highly technical issues in a higher education setting.
Ability to appropriately interact with campus-wide information technologists and end users, including faculty, staff, and students.
Ability to work independently and be proactive to ensure proper availability of systems/services.
Ability to manage multiple projects involving various end users, meet deadlines and proactively communicate status updates.
Demonstrates calm under pressure, is a proactive contributor with an eagerness to learn.
Ability to present ideas and deliver training in group settings.
Strong communication skills, with the ability to translate business and technical needs and interact with others at all levels Knowledge of project management and business analysis methodologies is a plus.
Front-end web development and / or database management experience is a plus.
Bachelor's degree in information technology/computer science or related field with 2 to 4 years of CRM experience; OR, equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Skills essential to success:
Ability to learn new technologies from an administration and/or developer perspective
Proactive contributor with an eagerness to learn
Ability to learn and follow software development lifecycle methodologies and operational support best practices
Understanding of database design concepts and relational database structures
Ability to design and execute unit and user acceptance test plans
Excellent troubleshooting skills with the ability to analyze and resolve difficult problems quickly
Ability to work effectively on multiple projects, meet deadlines, proactively communicate status updates and interact with customers and stakeholders
Ability to work with highly collaborative teams and project management methodologies
Demonstrated calm under pressure
Participation in knowledge sharing and mentorship
Adept with changing priorities, ability to multi-task, and handle urgent interruptions with high level of professionalism and a positive attitude
Certified Salesforce Developer
Certified Salesforce Administrator
Salesforce Lightning and Wave experience desirable
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No Visa sponsorship is available for this position.
No relocation assistance is available for this position
University Job Title:
Prog Analyst III
Pay Rate Type:
Number of Openings:
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