Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2018-2019 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.UWMC Ambulatory Care has an outstanding opportunity for an Ambulatory Care Business Operations Analyst/Trainer. This individual will provide business systems training, first-line user support, new functionality implementation, compliance auditing, and process consultation/analysis for the UWMC Ambulatory Care Division in addition to other business operations support and training. Responsibilities include training for new staff, remedial training for existing staff, version upgrade training, and training on new functionality in Epic and other software used by Ambulatory Care staff. Provides process/workflow consultation and analysis for the Ambulatory Care Division. Provides end user support for existing functionality in Epic and other software used in our clinics, as well as implementation and support for new functionality. Creates and resolves Help tickets generated by UWMC clinic staff, providers and Managers. Participates in Ambulatory Care Division and UW Medicine meetings, user groups, and project work groups in which Epic program and clinic operational workflow expertise is needed. Provides training and support not related to the Epic program to staff in the Ambulatory Care Division as needed. Participates in testing of new Epic functionality, and changes in existing functionality.End User SupportProvides application support for Epic Cadence, Referrals, Workqueues, and Templating functions used in Ambulatory Care Division clinics. Helps trouble-shoot use of systems, collaborating with UWMC Epic Facility Coordinator and/or UW Medicine Epic teams.Facilitates end user access and security in Epic.Works proactively with customers to identify technical and workflow barriers and information needs.Responds to ad hoc questions and requests for information and support.Training and CoachingProvides Epic and other business software training to new and existing UWMC staff in both classroom and webinar environments.Work collaboratively with UW Medicine Epic teams to ensure UWMC's use of application is consistent with UW Medicine standards.Provides on the job coaching to staff in need of help with a particular Epic or other business system function.Coordinates with UW Medicine IT groups and UWMC users the installation of new Epic updates for UWMC. Assists in developing a work plan that insures that users are trained/provided documentation on how to use those updates.Develops end user training materials and keeps existing materials up to date.Provides regular feedback to clinic management to address how Epic and other business systems are being used in their area, helping to problem solve issues.Works collaboratively with UWMC staff to identify opportunities to improve clinic processes with Epic and other tools. Proposes opportunities to Clinic Managers, Business Operations Team members, and UW Medicine Epic when applicable.Leads or participates in UWMC or UW Medicine Process Improvement activities.Works collaboratively with other Ambulatory Care Division team members to achieve the goals of the division.Specific Skills Needed For Business Analyst RoleKnowledge of Epic Cadence, Referrals and Templating.Knowledge of Epic recommended best practices for appointment scheduling, templating and referral management.Ability to implement and support new business processes and tools.Workflow analysis for business operations in the outpatient clinic setting. REQUIREMENTS:Bachelor's degree in computer science, business, education, or a related field AND at least two (2) years of experience working in acute or ambulatory care setting, PLUS at least one (1) year of experience in either technical computer training or end user application development or support.Strong understanding and experience in IT/computer/application support and analysis.An equivalent combination of education and experience may substitute for stated requirements.DESIRED:Patients Are First focusExcellent interpersonal and customer service skillsExcellent project management and time management skillsExcellent verbal and written communications skillsAbility to work positively with end users of diverse skill levels and needsDemonstrated experience showing initiative to identify, prioritize, and troubleshoot complex issuesAbility to work independently while remaining a team playerAbility to remain calm during difficult and stressful situationsAdaptability and flexibility to respond to and anticipate the changing healthcare environmentKnowledge base and confidence to represent ACD, UWMC, and UW Medicine in a professional mannerExperience with Epic Cadence [scheduling and templating] and referralsEpic Certification in Cadence and Referrals
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.