The Lead Project Manager will lead, coordinate and manage the wide variety of hospital operations projects occurring at any given time by working with respective Associate level Hospital Triad segment leaders (including the UH/CVC and C&W Associate Hospital Directors, Associate Chief Nursing Officers and Associate Chief Medical Officers.) These projects support improvements in operations that include (but are not limited to) enhancement of FY priorities and goals; patient flow and throughput; facilitation of departmental, Center and MPlan dyad proposals; facilitating the review of programmatic utilization of resources (space, capital and human resources); activity, operating and capital budgets; facilitating and conducting root cause analyses; conducting value stream analyses; addressing safety issues; facility project planning; and other requests as needed to be facilitated as directed by the respective associate level triad leaders. Efforts include the independent gathering of information and pertinent facts, meeting with stakeholders, documenting findings and assumptions, tracking progress and metrics, and appropriately prioritizing work efforts related to safety, regulatory and compliance, along with understanding and facilitating operational needs in conjunction with overall sub-segment leadership goals and ensuring areas of competing priorities, potential duplication are identified and resolved across the multiple projects.
As a pivotal member of the hospital operations teams this role will translate segment goals via direction from segment and sub-segment leadership into improved outcomes, future value streams, and enhanced processes. This position will oversee and facilitate all work that results from this translation.
Interact with respective sub-segment leaders, MPLAN leaders, department and center leaders, and process improvement colleagues, as well as clinical staff to accomplish the goals of the clinical enterprise
Identify potential gaps to hardwire process and system improvements ensuring quality, safety and value are consistently delivered.
Partner with operational team members across segments (UH/CVC, C&W, Ambulatory Care and Shared Services) as necessary to achieve respective segment goals
Provide administrative support to the respective Associate Level Triad Team in data presentation and review; prepare reports related to project assignments
Manage and report operational data with a detailed understanding of data sources and measurement methodologies; display and present data that are appropriate for understanding by end-users
Present information objectively with a balanced perspective to best reflect strengths and opportunities to enable discussion and analysis for leaderships’ understanding of respective issues and potential solutions
Perform and maintain necessary analyses related to current state performance across the continuum for assessment by operational leaders in working to achieve established targets. This includes developing and maintaining systems for monitoring and the evaluation of improvement initiatives while balancing capabilities and constraints within the system.
Mentor process owners regarding project management and process improvement at the unit/department level, for successful execution and conclusion of projects and initiatives
Serve as a partner to facilitate work that needs to occur across segments (i.e. Ambulatory Care/UMMG/CW/Shared Services)
Assess team readiness for change and deploy change management tactics to ensure success
Master's degree in health services administration, nursing, business administration, industrial engineering or an equivalent combination of education and experience
Progressive project management experience
Expertise in project management with excellent time management, communication, and relationship building skills
Proven experience managing projects in a complex, highly-matrixed organization, utilizing influencing strategies to facilitate decisions
Excellent interpersonal, written and verbal communication skills
Demonstrated commitment to service excellence
Demonstrated problem solving, influence and conflict resolution skills
Ability to prioritize efforts to ensure timely execution of work products
Exceptional organizational and computer skills with proficiency in Microsoft software applications, analytics and reporting
Demonstrated ability to utilize a myriad of analytical approaches to problem solving
Master’s degree in a related public health field directly related to the duties of the position
Minimum of five years of project management experience
Progressive leadership experience in healthcare with project management experience in understanding clinical work and workflows
Proven success in executive project management and project implementation working across many departments
Demonstrated commitment to the creation of the ideal patient care experience
Demonstrated knowledge of inpatient clinical operations and the understanding of healthcare disease processes, terminology and procedures
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 168427
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.