Job Requisition Number: 26408. Berkeley Regional Services (BRS) is comprised of six (6) 'service regions' that provide local high-quality administrative support to their groupings of schools, colleges and departments.
Berkeley Regional Services (BRS) also provides central services to campus in the areas of: •Onboarding for newly hired employees •Benefits and Leaves support •Visas support •Records Management
Training Coordination •Manage training logistics and enrollment for courses offered to CSS staff •Maintain CSS Learning & Development bCal calendar and ensures training activities are updated on CSS web site. •Familiarize associates with established training policies, procedures rules and regulations •Ensure technical resources, training materials and supplies are available to students •Track training progress in UC Learning Center LMS and CSS in-house tracking tools and follow up with staff to keep them on track. •Interface with CSS leaders, and central unit staff, and outside vendors to coordinate trainings. •Gather and produce documentation for training course materials.
Learning & Development Needs Assessment & Strategy Development •Consult with Directors and functional Staff Development & Engagement Leads to conduct learning needs assessments and select methods and techniques for CSS staff learning and development modules. •Work with subject matter experts to review competency requirements and identify skill enhancement opportunities. •Develop and/or coordinate blended training opportunities using online, on-the-job, coaching, mentoring and other training methods. Identify and implement these opportunities. •Conducts needs analysis and evaluates effectiveness of training programs. •Applies organizational development concepts to perform complex analysis to understand past performance and determine present and future performance and/or resource allocations.
Design & Deliver Training •May assume responsibility for design and/or delivery of specific training programs and initiatives. •Applies professional training and development skills to resolve and address a wide range of change management and other training issues and needs assessments •Interacts with internal and external personnel to develop specifications for training materials. •May support project leaders to improve learning outcomes.
Other Staff Development & Engagement Projects As Assigned •Lead and/or support specific staff development and engagement projects as assigned by the SDE Lead or Director of Service Quality and Organizational Effectiveness.•Functional understanding of operational business processes, controls and reporting •Thorough analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills. •Project management skills including an understanding of project management approaches, tools and phases of the project lifecycle •Effective verbal, written communication skills and presentation skills. •Thorough knowledge of campus policies and procedures. •Thorough knowledge of current training programs and trends. •Thorough knowledge and skills with relevant business software systems; i.e. Word, Excel, Access, PowerPoint. •Knowledge of training needs assessment, design, delivery/implementation methodologies •Instructional design experience – developing training content for various modalities (e.g., online, live classroom, virtual classroom, eLearning, tele-classroom) and ability to know what modality to apply to meet audience and organizational needs. •Skilled in facilitation, consulting and relationship building. •Understands how to communicate difficult and/or sensitive information tactfully and understands how to influence others and move toward a common vision or goal. •Ability to persuade through both logic and appeal to positive motivations •Ability to lead groups to consensus within timeframe and other parameters Customer service focus
Education/Training: •Bachelor’s degree in related area and/or equivalent experience/training This position is a 40-hour per week, Temporary (Contract Appointment) role from February - May 31, 2019, supporting the UCPath Conversion Project.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.