JOB SUMMARY
Working under general direction, this position is to oversee CMMS activities and manage performance metrics in accordance with account Key Performance Indicators (KPI). Will be responsible for the CMMS technology, data integrity, and the applications support, evaluation, and training. Works under limited supervision.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages CMMS activities including operations, implementations, data integrity program, training, and ongoing care. Ensures work is completed in accordance with account KPI's (Key Performance Indicators).
Helps account manage to performance metrics in work order compliance, such as response time, completion time, overall completion percentage, etc. in accordance with account and/or internal metrics. Reports to client as appropriate to agreed reporting requirements.
Responsible for providing demonstrations of all aspects of the CMMS, either over WebEx or in-person at the account or client locations.
Provides training on CMMS and other technologies as required for customer service representatives, technicians, management, and clients. Works with other CMMS trainers to ensure adequate and meaningful training programs for users.
Interfaces with the vendor base, solving specific problems as they arise and participates in meetings as required. Works closely with other teams to help ensure a consistent, effective approach to account management.
Responsible for the upkeep of CMMS data. Expectations include, but are not limited to:
· Building set ups – add, change, delete building records
· Users – add new and remove as necessary
· Dispatch Matrix Management – maintain current with vendors, technicians, engineers/FM, and clients as necessary
· Technical documentation/information – update warranty info, procedures, drawings, attach tech manuals, tech notes, etc.
· Assets – add new, update, and take out of service, etc.
· PMs – Set up new, update existing, etc.
· Vendors – active vendors are updated and removed as necessary
· Attach predictive service reports to associated assets or systems
· Others as defined
Works with Digital & Technology staff and FM Technologies Platform Team, to complete development or technical tasks on time and on budget. Coordinates software maintenance, upgrades, process changes, best practices, and other special projects as required.
Participates in all applicable CBRE Global Knowledge Networks (GKN).
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May lead project teams and/or plan and supervise assignments of lower level employees.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's Degree (BA/BS) from a four-year college or university in a business or information technology related field. Experience with work order analysis software (CMMS) Strongly preferred. Experience with ServiceInsight 7 and/or EQ2 HEMS preferred. Facilities and maintenance background preferred.
CERTIFICATES and/or LICENSES
None
COMMUNICATION SKILLS
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. Ability to act decisively within a team environment to solve facility issues while adhering to corporate policy.
FINANCIAL KNOWLEDGE
Requires intermediate knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts some financial analysis.
REASONING ABILITY
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills plus high attention to detail.
OTHER SKILLS and/or ABILITIES
Adept at problem solving and decision making. Advanced skills with Microsoft Office software (Excel, Word, PowerPoint and Outlook). Knowledgeable in SharePoint and Tableau is a plus. Ability to manage multiple priorities with high flexibility and rapid response time.
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
