Summary: Jobs in this family are responsible fordeveloping, testing, maintaining, installing, and/or deploying of applicationsand related information technologies. In addition, they are responsiblefor the establishment, development, and promotion of standard architectures, aswell as hardware and software components. This role provides consultingservices regarding how to integrate information technologies into clinical andbusiness processes and the effective application of industry and organizationaltechnology standards.
This position is an emerging information technologyprofessional within the Systems Analyst family. This position participates inthe implementation, testing, installation and support of clinical and businessapplications. Expected activities include but are not limited to:
Modify applications as needed to meet user requirements.
Define and develop of reports.
Own and/or Participate in application upgrades, updates, configurationand optimization
Own and/or Participate in the resolution of problems andissues associated with installed applications and related informationtechnologies.
Diagnosis of failures encountered in application softwareand related technologies.
Proactive in identifying future business needs andrequirements
Coordinate and contribute effectively to the implementationof large scale IT projects
Quality control (thorough testing using different testingtypes) of all application implementations/enhancements prior to release tocustomers.
Maintains an awareness of vendor and industrydevelopments/plans in area(s) of responsibility, communication anddocumentation of all relevant items and activities.
Actively participate in Annual fiscal budgeting process
Analyze, develop and support III party applicationsintegration with EPIC Tapestry for Health Plan
Mentor and coach other Analysts in problem analysis andresolution efforts
Communicate with IT and management staff in the evaluationand selection of prospective IT systems that support current and III partyapplications
Provide on-call support
Investigate complex system errors and/or failures andcoordinate the resolution of these issues.
Utilize project management skills for leading the planning,testing scripts updates, reviewing of release notes, testing workflow and buildchanges for quarterly updates and system upgrades.
Position requires at least 3+ years of direct experience anda high school diploma or equivalent.
A BA/BS degree in IS or Business is strongly preferred.
May have an equivalent combination of education and/orexperience in lieu of education and/or experience stated above.
Excellent critical and analytical thinking and excellentcustomer service skills.
Exhibit excellent written and verbal communication skills.
Advanced troubleshooting and critical thinking skills.
Excellent organizational and good understanding of projectmanagement skills.
Ability to analyze, organize and prioritize work whileworking under pressure and meeting multiple deadlines
Ability to applied judgment and make informed decisions
Preferred Experience / Specialized Skills:
Health plan administration experience
Experience with documentation, workflow design, and productconfiguration in a managed care organization
Ability to actively participate in all project phasesincluding design, build, validation, implementation and optimization
Knowledge of technical applications and interfaces typicallyused in managed care environments
Familiarity with health plan operational workflows
Strong communication skills and the ability to interact withall levels of the organization
Licensure, Registration, and/or Certification:
Relevant Information Technology certifications preferred.
ITIL Certification preferred
Internal Number: 43901
About Cook Children's Health Care System
Cook Children's Health Care System is a not-for-profit, nationally recognized pediatric health care organization comprised of eight entities – a Medical Center, Physician Network, Home Health company, Northeast Hospital, Pediatric Surgery Center, Health Plan, Health Services Inc., and Health Foundation.Cook Children's Medical Center Based in Fort Worth, Texas, the integrated system has more than 60 primary and specialty care offices throughout North Texas. Its service region includes Denton, Hood, Johnson, Parker, Tarrant and Wise counties, with an additional referral area encompassing nearly half the state.Cook Children's traces its roots back to 1918, but throughout its continual change and robust growth, it still embraces an inspiring promise – to improve the health of every child in its region through the prevention and treatment of illness, disease and injury. To live up to this promise, Cook Children's combines the art of caring with the use of leading technology and extraordinary collaboration to provide exceptional care for every child, every day.History – Cook Children's has a rich history of nearly a century of caring for children.Our Promise – Knowing that every child's ...life is sacred, it is the promise of Cook Children's to improve the health of every child in our region through the prevention and treatment of illness, disease and injury.Companies – Based in Fort Worth, Texas, Cook Children's is a not-for-profit organization that is comprised of eight nationally recognized companies.Community Health Outreach – Cook Children's Community Health Outreach works together with over 150 partner organizations to improve the safety and health of at-risk children through education, disease and injury prevention and support.Clinical Research – Cook Children's is home to a skilled team of research-minded physicians, nurses and health care professionals and administrators who drive our commitment to excellent clinical care and the search for medical advances.Public Relations – Cook Children's Public Relations works with national and local media outlets, produces Cook Children's publications, coordinates special events and helps develop key relationships within the community.Contractor & Vendor Information – Cook Children's contractors and vendors must ensure their employees are knowledgeable about working with our organization.Sponsorship guidelines – Cook Children's sponsors a select number of events that are strongly aligned with its promise to improve the health of every child in the region through the prevention and treatment of illness, disease and injury.