Christiana Care Heath System (CCHS) is in the midst of launching a Consumer Digital effort and is looking for a skilled Senior Systems Analyst to help implement this program.
ABOUT THE OFFICE OF TRANSFORMATION: The Office of Transformation (OT) is responsible for evaluating and determining how Christiana Care can harness emerging technologies and other innovations to improve the health of those we serve focusing on population health management, exceptional patient/consumer experience and improved system performance.
POSTION SUMMARY: The Consumer Digital Senior Systems Analyst (CDSSA) will support the Office of Transformation's efforts to create digital channels for CCHS to meaningfully engage with patients and consumers. The CDSSA will be an essential member of the Consumer Digital team overseeing the technical integration and development of several simultaneous digital products. The CDSSA will work closely with team members to research and define technical requirements, establish benchmarks and oversee the implementation and testing of several projects. Day-to-day work will vary, but the CDSSA's core focus is to understand technical processes and collaborate with project managers to ensure appropriate resources are in place to develop and launch several new Consumer Digital products.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Define technical components within application lifecycles – these include identifying risks, technical limitations and opportunities of each project. The CDSSA will also be asked to research and recommend several solutions to achieve a desired outcome.
As a key player in the planning phase of a project, the CDSSA analyzes and researches the current landscape state and establishes business and technical requirements for each project.
Creates clear process flow diagrams to explain complex technology interactions (flowcharts, block diagrams, etc.)
Engages key stakeholders to confirm requirements, consider design alternatives, facilitate discussions and ultimately drive requirements sign-off.
Documents the full scope of technical needs and acts as a steadfast resource of technical development knowledge.
Evaluates and communicates the technical impacts of a technology implementation.
Works side-by-side with stakeholders and the Consumer Digital team to lay the groundwork for projects and then helps forecast and overcome roadblocks.
Establishes program metrics and then analyze project results against established benchmarks to evaluate effectiveness and impact.
Analyzes data to identify areas for improvement or transformation opportunities and then provides alternative strategies.
Develops test plans, oversees the testing efforts and evaluates if the development meets pre-determined requirements.
Tracks issues and risks in order to escalate concerns and propose alternatives.
Natural ability to assess a need, identify the root problem and then research and recommend a creative solution.
Familiarity integrating multiple data resources into a unified, consumer-facing digital product (app, web site, etc.).
Working knowledge with a variety of service technologies (REST, JSON, SMART, FHIR, GraphQL, HL7 etc). A development background is preferred.
Highly detailed oriented with exceptional written and verbal communication capabilities. Should be able to succinctly communicate effectively with diverse individuals at various levels within the organization.
Enthusiasm while juggling multiple, concurrent projects including the ability to smoothly transition between projects throughout the day.
The ideal candidate is a technophile who is interested in diving deep into the interworkings of a new technology. The CDSSA is constantly researching new technology offerings and is able to clearly articulate the pros and cons or the latest and greatest in tech.
Comfortable engaging with executives to gather information or provide a status updates.
Flexibility to change direction on short notice.
Ability to operate effectively with minimal supervision.
Comfortable working in an Agile environment.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor's Degree required (Master's preferred) - B.A. / B.S., Management Information Systems, computer science or other engineering discipline preferred
At least five (5) years of analyst experience
Experience working as a healthcare systems analyst preferred
Proven success working on large, complex projects with limited supervision
Experience evaluating and implementing new technology solutions
Internal Number: 46052BR
About Christiana Care Health System
Christiana Care Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are... positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.