JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
Our Consumer & Community BankingGroup depends on innovators like you to serve nearly 66 million consumers andover 4 million small businesses, municipalities and non-profits. You'll support the delivery of award winningtools and services that cover everything from personal and small businessbanking as well as lending, mortgages, credit cards, payments, auto finance andinvestment advice. This group is also focused on developing and deliveringcutting edged mobile applications, digital experiences and next generationbanking technology solutions to better serve our clients and customers.
As a Technical Operations support analyst in the Merchant Services, Payment Technology team, part of CCB, you will be responsible for Level 1 monitoring and support. You will serve as liaison between Operations and the support groups. Make recommendations for automation of repetitive tasks, creating business cases for Development groups to provide needed tools and enhancements. Document and train staff for future support.
Research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
Provides accurate problem identification, ticket documentation and customer/vendor dialogue
Documents small-to medium-scale projects and delivers presentations with minimal supervision
Provides activity, progress and status reports to management and keeps management posted of any critical issues
Design, document and enforce escalation policies and procedures
The role requires weekend support requirement and will involve support on Sat / Sun as part of shift based coverage.
This position is anticipated to require the use of one or more High Security Access (HSA) systems. Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter. The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
Qualifications · 6+ years of overall professional experience in an large-scale, high availability, fast paced, distributed environment. · 3+ years' experience in a Snr. technical analyst or support management role. · 4+ years' experience with Tandem batch processing, including submitting jobs and validating data · 3+ years' experience in UNIX, Stratus, Control M, Tandem and operating system functionality. UNIX administrative skills a plus · 3+ years knowledge of mainframe and tandem platforms · Understanding of monitoring tools a plus - Geneos, Splunk, Elk, Netcool etc. · Self-Starter with the ability to identify, troubleshoot, and skilled in problem solving and decision making. · Proven ability to multi-task, prioritize and attention to detail in a fast paced ever changing environment. · Strong interpersonal skills, including verbal, written, and listening skills with the ability to influence and lead others. · Ability to interact with individuals on all organizational levels. · Establishes strong working relationships with team members and across functions. · Ability to communicate with technical and non-technical customers. · Able to work under pressure to resolve issues affecting the production services. · Excellent analytical skills. · Good project management skills. · Knowledge of relational databases preferred · Unix shell scripting such as ksh and perl preferred · Basic knowledge of networking technology preferred
Whenyou work at JPMorgan Chase & Co., you're not just working at a globalfinancial institution. You're an integral part of one of the world's biggesttech companies. In 14 technology hubs worldwide, our team of 40,000+technologists design, build and deploy everything from enterprise technologyinitiatives to big data and mobile solutions, as well as innovations inelectronic payments, cybersecurity, machine learning, and cloud development.Our $9.5B+ annual investment in technology enables us to hire people to createinnovative solutions that will not only transform the financial servicesindustry, but also change the world.
At JPMorgan Chase & Co. we value theunique skills of every employee, and we're building a technology organizationthat thrives on diversity. We encourageprofessional growth and career development, and offer competitive benefits andcompensation. If you're looking to buildyour career as part of a global technology team tackling big challenges thatimpact the lives of people and companies all around the world, we want to meetyou.
Internal Number: 5493543
About J.P. Morgan
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