Department Name: 3L700:ITS Customer Spt & Student Enablement
The University of Kentucky IT Service Desk is currently seeking an experienced IT Technical Support Specialist II to work at the Service Desk answering telephones, handling email and processing IT related incidents and requests to support members of the University community.
This position will be responsible for direct Customer Service/CRM, Incident and Request Management, technical writing, performance metrics analysis sector wide, identifying risk and engineering architecture impacts to critical systems and identity management.
MS Office Suite products; Project Management; Business Process Analysis using Business Objects MS Windows, MS Office 7 and higher, MAC OS 10 Excellent communication and technical skills, technical writing, collaboration.
Position Time Status: Full-Time
Required Related Experience:
Required License/Registration/Certification :
Business, CIS, or Computer Science degree plus more than 1 year related experience preferred
University Community of Inclusion:
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Adjacent to downtown Lexington, UK is nestled in the scenic heart of the beautiful Bluegrass Region of Kentucky. UK's campus covers more than 814 acres, with more than 30,700 students and 13,500 full-time employees, including nearly 2,400 full-time faculty and librarians.