With client assets of around EUR 300 billion (as at September 30, 2017), Deutsche Bank's Wealth Management business is one of the largest asset managers worldwide. We offer affluent clients a broad range of traditional and alternative investment solutions, as well as comprehensive advice on all aspects of Wealth Management.
As a trusted partner of wealthy individuals and entrepreneurs, family offices and foundations. We create lasting value for clients. We develop bespoke solutions for our clients around the world, for instance wealth planning across successive generations and international borders, asset management with individual risk management, loans and deposits. All this is possible thanks to our global network, our many years of experience and our close collaboration with the Corporate & Investment Bank and Deutsche Asset Management.
We combine financial strength and stability with trustworthy partnership and forward-thinking in order to build sustainable and beneficial client relationships.
Wealth Management is in process of executing its global strategy, where outsourcing is key. It is important to manage strategic partners and work closely to bring value to WM clients. This position will manage vendor and related governance activities reporting to regional vendor manager. This role will work closely with Front office, Technology and vendor covering end to end process.
Understand Wealth Management business / products and align the performance of vendors accordingly. Responsible for service delivery aligned to business vision & strategy.
Manage Service Delivery across multiple businesses, products & contracts.
Measure KPIs, KRIs, Volume vs spend, delivery trends, capacity, non-conformances, % of escalations, incidents & near misses. Ensure full knowledge of service levels and metrics defined in the vendor engagement.
Effective governance around performance, risk and change. Globally consistent timely reporting.
Experienced in risk management framework to continuously assess the risk followed by effective mitigate or reduction.
Incident management and problem management
Drive corrective and preventive actions in structure way.
Conduct review meetings, dispute resolution and ensures timely escalation.
Undertakes periodic reviews of the efficiency and effectiveness of operational processes end- to- end to identify opportunities to eliminate waste, improve efficiency and performance
Review vendor capacity and capability.
Oversight of ongoing project implementation or change initiatives.
Engages product / function development to ensure a superior vendor offering in the face of changing client needs and market trends
Build and manage relationships with key stakeholders
Effective communication & engagement with senior stakeholders across functions.
Understands & actively supports plans and values, contributing to the achievement of a high performance culture. Personally contributes in an environment where people are greatest asset.
Takes ownership and maintain healthy working relationship while seeking opportunities for continuous development of personal capability and improved performance contribution.
Provides help and support to facilitate early integration and assimilation of employees in the new environment post implementation
Highlights performance issues within the team, where appropriate, to drive for high performance
Strong amount of relevant experience in Wealth Management Business processes & products.
Avaloq Core banking system knowledge is advantage but not essential
Ideally at least 3 years of direct experience in managing global vendors and performances
Basic analytical skills, flexible regarding production problem solving
Excellent communication skills
Excellent team worker, able to work in virtual global teams and a matrix organization
Open minded, able to share information, transfer knowledge and expertise to team members
Market & Business Knowledge in securitized products & OTC derivatives. Processing knowledge in Equities / Fixed Income / Funds / Structured Products / OTC Derivative/ Loans & Deposits product.
Knowledge of core banking system setup and licenses management.
Understanding of contracts, policies and third party risk assessment.
Project management and change management.
Attention to detail and ability to prioritize
Innovative with ability to drive change
Able to work independently but with strong team work, and under pressure
Good computing skills
Deutsche Bank offers a challenging and rewarding career where your contribution is valued and rewarded. We have an inclusive and friendly working environment coupled with excellent facilities and benefits.
Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.
Deutsche Bank does not accept unsolicited curriculum vitae from third party vendors.
Internal Number: 5478719
About Deutsche Bank APAC
eFinancialCareers is a career site specializing in financial services.