Direct facilities operations and maintenance services, including building maintenance, fire safety services, recycling and waste management, custodial services, and landscaping for a broad array of University clients in Cambridge, Allston, and the Longwood Medical Area in Boston. Responsible for the management and results of all service operations on a competitive, fee-for-service basis with an annual business volume of approximately $70 million.
Direct strategic planning of services, including implementation of organizational initiatives for improving customer service, business operations, and employee engagement. Manage quality improvement processes and systems for all service units. Oversee financial planning activities and develops long range strategies to ensure financial stability of all operating units. Manage personnel to ensure that all units are properly staffed with capable, trained employees with skills necessary to meet the needs of University customers. Demonstrate and promote the mission, vision, and values of the organization; providing stewardship, strategies, and services that create an excellent customer experience. Act in the University's best interest at all times.
Provide operational emergency planning and response services; direct operations to ensure coordinated actions and effective communication. Advise/update E&F management, University Operations Center and/or EH&S Emergency Management personnel, concerning abnormal events (including inclement weather) and participate in emergency tactical decision-making.
Forge Effective Strategic Relationships: Represent FMO within the Harvard community and externally as required to successfully carry out unit responsibilities. Work closely with Green Building Services and the Office for Sustainability to help in the development of University standards, guidelines, and practices that promote sustainability and human health, and ensure FMO services and operations align with them (e.g. Green Cleaning and Organic Landscaping). Participate as a member of the Energy & Facilities senior staff team, contributing to the development of organization-wide policies and strategic planning initiatives. Demonstrate leadership by participating in University initiatives, committees, and professional organizations. Develop reporting tools that provide leadership with a clear understanding of overall FMO operational performance.
Build and Lead a Strong Team: Provide effective leadership for all FMO employees, including building maintenance, custodial, landscaping, and other functions. Be responsible for unit goals and strategy, budget, staffing, performance measurement, and problem resolution. Ensure that all employees participate in the annual performance management process and are effectively trained and developed to meet the needs of their jobs and to grow as professionals. Actively promote a climate of creativity, cooperation, personal and team achievement, the valuing of differences, valuing safety, compliance, and high ethical standards. Ensure that decisions and policies are effectively communicated and consistently placed into practice throughout the unit. Ensure teamwork and quality within the unit, as well as between FMO and other E&F units, across Campus Services, and other University colleagues and clients.
Drive excellence and compliance in all areas: Develop annual and five year operating plans with the aim of ensuring the financial integrity and stability of the FMO service lines. Continuously improve organizational effectiveness to ensure the attainment of the highest levels of efficiency and customer satisfaction. Oversee financial compliance with University standards. Ensure that all services, operations, and tasks are performed and completed in full compliance with applicable codes, regulations, laws, University procedures and policies, and guidelines (e.g. OSHA). Oversee and be held accountable for all aspects of service delivery and performance for FMO's work, responding to University customer needs by adapting FMO's portfolio of skills and services.
Lead, perform, and/or provide support for special projects (short and long-range), initiatives, related duties, and tasks as assigned.
Facilities Maintenance Operations (FMO), an operating department within Energy & Facilities (E&F), is a large labor services group with nearly 600 staff members providing building maintenance, landscape, and custodial services to Harvard schools and units throughout the Cambridge, Allston, and Longwood campuses. About 90% of FMO's employees are unionized workers (across two separate labor agreements) and all services are performed at the request of University partners, with costs recovered entirely through direct fee-for-service arrangements.
Within Harvard's highly decentralized operating model all facilities management responsibilities rest with the schools and units. Importantly, there are no policies or University mandates that require use of in-house services; and no requirement for in-house service providers to offer all of the physical plant maintenance specialties. As a result, FMO has developed a menu of service offerings where it can compete effectively with external service vendors and/or market alternatives. The result of this competitive environment is very tight accountability for service quality and value, with standards determined by our University partners, and an ongoing system for assessing the unique strengths of in- house services and investing in those areas where particular value is added (and sourcing the remainder from the external market).
Salary Grade: 061
Union: 00 - Non Union, Exempt or Temporary
Bachelor's degree in Engineering, Facilities Management, or a related field with at least 10 years' of progressively responsible experience managing maintenance and facilities services within a multi-division facilities service organization required (ideally in an institutional or university setting). Demonstrated abilities in management, technical skills, strategic planning, and creative problem solving; strong written and oral communications skills required; experience in management of facilities services, labor relations, customer relations, and associated operations essential.
This position requires effective leadership and close involvement in the operations of the department and its individual service units; a high degree of initiative and ability to work in complex organizational structures is essential. Excellent negotiation and consensus-building skills; demonstrated ability to lead a sizeable group of diverse facilities services professionals and support teams. Must have strong financial budgeting and planning acumen, and proven conceptual, analytical, and interpersonal skills to effectively implement policies and programs. Demonstrated success in maintaining a long-term strategic focus while ensuring day- to-day operational excellence. Proven financial, project management, leadership skills to manage specific projects and ongoing operations. Excellent written and verbal communication skills.
Demonstrated ability to work independently, managing projects and staff, with a track record of success in a customer service organization, preferably in a university, institutional, or campus environment. Must be self-motivated, possess excellent organization and presentation skills, be enthusiastic and have high-energy; be able to think and work well independently and as a member of a team; have sound judgment skills and be able to delegate effectively.
Must be an effective problem-solver with attention to detail and be able to interact effectively in a highly political and decentralized academic environment, have the ability to communicate effectively and articulately in both spoken and written communication with a diverse constituency, and have demonstrated experience in and capacity for effectively managing multiple tasks/priorities on deadline in a fast-paced, continually adapting work environment.
Technology Skills Required:Must be highly proficient in the use of computers, including Microsoft Office software suite, email, and Internet applications. Ability to learn and quickly become highly proficient with new systems and software is essential. In-depth understanding of, fluency, or experience with asset and work management systems (e.g. Maximo®) and associated mobile applications preferred. Physical Requirements:Must be able to walk up and down stairs, climb ladders, etc. and routinely walk between campus buildings and across campus areas. Must be able to enter various types of buildings, industrial plants, and/or construction sites. Required to wear personal protective equipment where necessary. Emergency Status Designation:Critical Operations Personnel (required to provide on-site support during emergency situations as determined by management)
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 47500BR
About Harvard University Campus Services
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.