Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. Our nearly 4,000 staff and student employees who make up SCL embrace the opportunity to represent the division and strive for excellence as we shape the Cornell student experience, one interaction at a time. A dynamic hub of the Cornell University campus and a recognized leader in collegiate retailing innovation, the Cornell Retail Services team serves students, faculty, staff, alumni and visitors through its 22,000 sq. ft. main store, online store, and branch locations, producing $25 million in annual sales and consistently achieving outstanding operational benchmarks. Cornell Retail Services strives to deliver legendary customer service, provide a rewarding work experience, and produce excellent financial results. The Cornell Store's E-commerce business is rapidly approaching $7 million in annual sales with an aggressive projected growth plan over the next five years. As a member of the senior management team, the E-commerce Manager will work closely with the retail leadership to develop and implement business strategies to achieve short and long-range service and financial objectives. The E-commerce Manager leads and coordinates all of Cornell Retail Service's online sales and business activity which includes The Cornell Store, Cornell Print Services, Cornell specialty stores, and interdepartmental procurement. This includes managing multiple NetSuite Suite Commerce Advance (SCA) websites and pro-actively leveraging opportunities to enhance services and drive revenue growth. This position is actively focused on deploying creative content development tactics, implementing effective marketing promotions, ensuring operational effectiveness, enhanced accessibility, and adjusting sales strategies based on customer trends, University needs, and dynamic analytics. Working closely with the Cornell Retail Services leadership team, the E-commerce Manager ensures that the online sales strategy is closely coordinated with the organization's merchandising, marketing, and financial objectives, and partners with operational managers to ensure that order fulfillment and customer service teams are functioning at optimal levels. A successful E-commerce Manager: - Represents and grows the online global retail presence for Cornell University.
- Increases conversion by attracting new and returning customers through the use of campaigns, promotions, merchandising, effective SEO, and attractive content that will convert opportunities to sales.
- Oversees the look, feel, and design of the websites to meet specific branding guidelines by working closely with internal merchandising, marketing, IT departments, and third-party design/development agencies when necessary, to develop the right interface and structure to best suit Cornell customers.
- Makes the online e-commerce experience easy to use, speedy, and customer friendly.
- Develops a business strategy for e-commerce as a standalone business as well as one that's fully integrated and supports other channels within the organization, including the brick and mortar retail stores and B2B channels.
- Grows e-commerce sales by 40% in the next 3 years.
Required Qualifications: - Bachelor's degree with more than 5 years of experience in a related job field; or equivalent combination of education and experience
- Professional experience in a fast-paced multi-channel retail environment with a proven track record of delivering results and meeting key objectives.
- Previous supervisory or project management experience in a business environment
- Experience with Google Analytics including Google Tag Manager, Facebook pixel, and other digital marketing tools and techniques.
- Demonstrated understanding of digital production process and techniques.
- Prior experience managing or coordinating E-commerce platforms, technology and software (e.g. NetSuite Suite Commerce Advanced (SCA), Magento, etc.)
- Knowledgeable of current E-commerce consumer and business trends
- Prior experience creating or managing budgets and forecasting business revenue
Preferred Qualifications: - More than 5 years of experience in a related job field or industry, such as business management, hospitality, marketing, or information technology
- Master's degree or additional coursework/certifications beyond a bachelor's degree in a related area of study
- Experience in a collegiate business environment is not required, but helpful
- Excellent oral and written communication skills.
- Prior copywriting experience
- Experience in graphic design and Adobe Creative Suite
Visa sponsorship is not available for this position University Job Title: Administrator IVLevel: GPay Rate Type: SalaryCompany: EndowedContact Name: Dana BurtonNumber of Openings: 1Current Employees: If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell. Online Submission Guidelines: Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by ‘dragging and dropping’ them into the dropbox or by using the ‘upload’ icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website. Employment Assistance: If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Workforce Policy and Labor Relations at voice (607) 255-6866, fax (607) 255-0298, or email at equalopportunity@cornell.edu. Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. – 4:30 p.m. to use a dedicated workstation to complete an online application. Notice to Applicants: Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant. EEO Statement: Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement. 2019-01-24-08:00 |