National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member/Owners who are primarily utility and telecommunications cooperatives and companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering and operations, as well as many other leading-edge IT solutions. NISC is ranked in ComputerWorld’s Best Places to Work survey for fifteen consecutive years and we are looking for qualified individuals to join our Team.
The primary responsibility for this position is managing software implementations for Member/Customers. Embrace the opportunity to use your people skills to conduct a high level of effective customer interaction and your project management skills to establish expectations and timelines throughout the software implementation process. Become an active member of the team by providing application support to customers, validating converted data, conduct training, and respond to questions regarding the software application and the conversion process.
Determine expectations and timelines of the Member’s conversion process.
Compile and analyze business requirements and evaluate Member/Customers’ operational processes to prepare for software application conversions implementations.
Provide superior customer support to internal and external customers in all encounters.
Communicate with all parties involved in the enterprise implementation.
Perform on-site training or deliver remote application training to Member/Customers.
Design and implement system set-up configuration independently, facilitate and follow-up with difficult application requests, and convey customer feedback to development staff.
Complete required conversion documents and utilize support tools and best practices, as directed.
Validate and audit the accuracy of converted data, which includes reconciling converted totals and month-end balancing.
May prepare materials and deliver learning courses.
May be called upon to assist in other implementation areas and design teams.
May be called upon to participate in testing of new product development or enhancements.
Travel to customer sites as necessary to meet the business objectives.
Share after-hours support rotation.
Basic knowledge of Telecom industry and integrated applications and services
Basic knowledge of Project Management processes and theory
Generally 3-5 years of product usage or implementation experience
Excellent research and problem solving skills with strong attention to detail
Good knowledge of Microsoft Word, Excel, and Outlook. MS Access experience a plus
Strong PC technical skills
Excellent verbal and written interpersonal communication skills
Excellent presentation and training skills
Ability to organize and prioritize
Commitment to NISC’s Statement of Shared Values
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.
Internal Number: 19-186
National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member-Owners who are primarily utility cooperatives and telecommunications companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering & operations, as well as many other leading-edge IT solutions.
At NISC, our focus is service excellence and innovative information technology solutions that enable our Member-Owners to excel in customer service, maximize diversification opportunities, and compete effectively in the changing utility and telecommunications industries..
Today, more than 20 million consumers in all 50 states, American Samoa, Palau, and Canada receive utility or telecommunications services from companies utilizing our advanced information technology systems. As a cooperative, NISC is owned by the users of our systems, our Member-Owners, providing an unparalleled working relationship and inside understanding on industry operations, changes and requirements. Our full complement of software and hardware solutions are... highlighted by innovations such as:
Internet bill payment and presentation
Graphical and mobile mapping systems
Activity costing systems
Energy deregulated billing
Telecommunications switch provisioning and many others
NISC and its subsidiaries employ more than 1,200 individuals in four cities (Lake Saint Louis, Mo., Mandan, N.D., Shawano, Wis. and Cedar Rapids, Iowa). Our staff represents a blend of seasoned professionals with in-depth knowledge of the telecommunications, energy and other utility industries along with talented technical engineers skilled in the most effective software development and delivery techniques. We are dedicated to providing quality service to our Members/Customers through unlimited phone support, online user documentation and knowledge bases, hands-on learning opportunities and site visits.