The Learning Management System (LMS) Analyst is responsible for the technical and operational deployment, ongoing change management, and administration of the Western Carolina University (WCU) enterprise-wide learning management system, and serves as the primary system administrator and configuration specialist.
Experience with the installation and maintenance of client/server and/or web/hosted software systems.
Strong analytical skills in identifying and resolving technical problems.
Basic networking and web server knowledge.
Strong working knowledge of web-based applications and learning management systems (e.g., Blackboard, Canvas, D2L, Moodle, etc.).
Excellent oral, written, and interpersonal communications skills, including the ability to explain technical concepts in non-technical terms.
Excellent customer service and support-oriented approaches.
Confident in managing multiple simultaneous initiatives with minimal supervision.
Ability to work effectively in a fast-paced, highly dynamic, team environment.
Demonstration of intellectual curiosity in the application of technology in the areas of teaching and learning.
Strong attention to detail.
Blackboard Certification: Windows Server Administrator Certification.
Minimum three (3) years of progressively responsible experience working as an LMS administrator.
Experience with virtual server environments and SaaS software implementations.
Demonstrated strong skills in technical writing and/or editing of documents.
Experience with TeamDynamix, SharePoint, and/or Cherwell.
Extensive knowledge regarding server administration of Blackboard Learn or comparable LMS.
Experience in timeline and project management and/or implementation of business and functional requirements.
Demonstrated experience in the integration and effective use of instructional technologies
Experience with business analysis, metrics, and Six Sigma.
Knowledge of web accessibility and section 508 compliance.
Special Instructions to Applicants:
To be considered, you must apply online. Hard copy materials will not be accepted.
PLEASECOMPLETEALLAREAS OF THEAPPLICATION. INCOMPLETEAPPLICATIONSMAYNOT BE GIVENCONSIDERATION IN THEREVIEWPROCESS.
Review of applications will begin on March 10, 2019 and will continue until a candidate has been successfully identified.
Applicants must attach 1) a cover letter addressing qualifications as related to the job requirements, 2) a current resume, and 3) a list of three recent (within past five years) professional references (which include name, title, email, phone, and relationship) in order to complete the application.
Applicants may also attach as optional attachments unofficial transcripts and/or letters of recommendation.
For questions or additional information, please contact Dr. Annette Littrell at 828-227-2411.
As the westernmost institution in the University of North Carolina system, WCU provides comprehensive educational opportunities to residents in the state’s western region and attracts students from around the globe to explore the region’s vast natural diversity. Founded in 1889 as a teaching college, Western Carolina now provides an education to more than 10,000 students in undergraduate and graduate programs.