This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.
The Ronald McDonald House Manager position is responsible for coordinating the effective operation of the Ronald McDonald House near Advocate Children’s Hospital in Oak Lawn. Managers are responsible for supporting daily family care needs, maximizing family occupancy, engaging volunteers in daily tasks and welcoming family guests and visitors. The manager helps to promote an atmosphere of warmth and support for families served. Direct reports might include Coordinators.
There are two positions available with slightly differing responsibilities.
1. Monday - Friday 9:00 am to 5:30 pm
2. Monday - Friday 12:30 pm to 9:00 pm
Both positions will require occasional flexibility in hours to cover the House due to vacation/sick leave, events, etc. When applying, include in your cover letter which shift, or both, for which you are applying.
Essential Job Functions
Execute defined policies and procedures for the program managed.
Meet regularly with social work and care coordination team at partner hospital.
Act as liaison to hospitals to process referrals/reservations.
Explain/clarify program policies and procedures to guests and referring partners.
Provide and assist families with information, directing them to resources, activities or services they may need.
Perform regular rounds to maintain relationships with families and identify support and/or maintenance needs.
Coordinate overall daily strategy for use of available rooms, with intention of providing service to as many families as possible.
Assist with statistics for program by inputting daily occupancy records.
Track guest donations and occupancy rates for monthly reporting purposes.
Respond as necessary to emergency situations, after-hours pages (including scheduled weekends and holidays) regarding urgent needs, such as unplanned family arrivals, medical emergencies for guests or conflicts requiring law enforcement.
Encourage adherence to programs guidelines and coordinate a solution when violations occur.
Complete Incident Reports when necessary in a timely matter and inform other staff members of any unusual incidents.
Distribute family surveys to assess satisfaction, learning and growth areas to improve our service delivery.
Act as main staff person to welcome and orient guests, completing all necessary paperwork.
Engage and enroll volunteers to execute essential house support functions such as meal provision, guest welcome and housekeeping.
Work in partnership with Chapter Volunteer Services Manager to ensure updated web-based calendar, menu procurement, acknowledgment, necessary supply inventory.
Organize and execute all onsite digital signage, communicating welcome, meals and activities for the guests.
Execute monthly volunteer newsletter to engage and inform volunteer support.
Welcome family guests and visitors to the program site, frequently providing tours and charity information to prospective supporters.
Attend community events, as needed, providing volunteer information to prospective volunteers.
Be knowledgeable of the program location security system and features (ie. key activation, camera operation, etc).
Education and Experience An equivalent combination of education, training and experience will be considered.
Bachelor’s degree in social work, psychology, business administration, non-profit management, or related field.
2 years of relevant experience in program preferred.
Knowledge, Skills and Abilitieswhich may be representative, but not all-inclusive of those commonly associated with this position.
Must be a self-starter with the ability to multitask and function effectively under pressure.
Ability to think proactively and respond appropriately.
Ability to establish and maintain effective relationships with staff, employees, and the general public; ability to represent the charity effectively both verbally and in written form.
Experience managing multiple projects concurrently, demonstrating a sense of urgency, results orientated and meets deadlines
Effective communication, writing and grammar skills, paying great attention to detail.
Proficient with computer database, word processing and publishing programs. Experience using Raiser’s Edge software helpful.
Compassionate and caring individual, aligned to our mission and standard of care.
Work EnvironmentEnvironmental or atmospheric conditions commonly associated with the performance of the functions of this job.
Exposed to moderate noise levels
Frequent interruptions, ability to multitask key.
Regular and predictable attendance is required.
Physical Abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Light sedentary office work. Frequently required to sit
Ability to travel to other program sites or events as needed
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear.
Must be physically capable of carrying 35 lbs.
Internal Number: 3128882501
About Ronald McDonald House Charities of Chicagoland & Northwest Indiana, Inc. - Oak B
For over 40 years the mission of RMHC-CNI has been to care for families of children with complex medical needs by providing comfort, compassion and a sense of community. RMHC-CNI keeps families of hospitalized children together in a ‘home away from home’.