Summary/Scope: The Field Support Engineer is responsible for providing field services to support the installation, start-up, maintenance and operation of automation control systems, drive systems, imanufacturing systems, industrial networks and the individual products which comprise these systems. The Field Support Engineer requires minimal day-to-day supervision and direction, and frequently works independently to optimize work activities and revenue generation while providing field service support for our customers. Essential Functions: Develop and maintain competencies on a significant breadth of Rockwell Automation products and associated technologies including computer operating systems (e.g. Windows including a basic working knowledge of Microsoft Office Suite including Word, Excel, and Power Point.) Provide field services to support the installation, start-up, maintenance and production operation of automation control systems, drive systems, industrial networks and the individual products that comprise these systems. Provide field services as directed by local CSM management. This will include working overtime hours or providing services during the 2 nd or 3 rd shift. Travel to work sites remote from the service engineer/representative's field office city location will also be required. Work assignments at remote city locations may be for extended periods of time. Perform all activities in compliance with Federal, State and local government regulations and requirements Observe safe work practices at all times and utilize personal protective equipment as required in accordance with Rockwell Automation and customer site safety policies Be responsible for assigned tools and instrumentation, maintaining them in good operating condition and calibration Report product anomalies found and provide recommendations for product improvements and enhancements Provide technical assistance for sales presentations to customers. This may include product demonstrations at Rockwell Automation sales offices, at customer's facilities or at trade shows Provide service support to resolve problems relating to products, technologies and industry processes Provide consultation with respect to the application of products and technologies, and with respect to manufacturing processes and industry-specific applications Provide project and site management support including management of project activities to schedule and budget, and management of human resources deployed on the project activity
Project Management Professional & Technical Excellence Innovation Accountable for Results Influencing Others Critical Decision Making Use of Technology
Internal Number: 2607974
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.