Organizational Unit Overview Information Technology and Computing Services (ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university.
Job Duties The individual in this position will consult with clients and evaluate hardware, software, and network connectivity needs and problems. He/she will resolve or refer to the appropriate agency hardware, software, and network connectivity issues for desktop and notebook computers, printers, peripherals and mobile devices. The employee will maintain hardware certification with major approved vendors as required to support client systems and will be authorized to order and replace parts. The employee will utilize new ITCS approved technologies and when appropriate coordinate with ITCS teams and clients to implement them effectively. He/she will participate in both short term and long-range strategic planning. The employee will develop productive relationships with clients to understand and anticipating their business needs. The employee will assist clients in effectively utilizing technology. He/she will coach and train clients and provide learning materials including web pages. Also, he/she will guide and educate clients in hardware and software selection to ensure adherence to ECU's strategic goals. The employee will manage projects involving campus wide ITCS and client departments.
Employees may be required to adjust their standard work schedule to meet the requirements of their position.
Minimum Qualifications Associate's degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position's role; or Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role; or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. Journey level requires an additional one year of experience. Advanced level requires an additional two years of experience.
Preferred Experience, Skills, Training/Education Bachelor's degree and two and a half years of experience in information technology or related field; or Associate's degree in information technology or related field and two and a half years of experience in information technology; or an equivalent combination of training and experience.
The employee should have extensive knowledge of desktop and mobile computer systems support in addition to networking, and client-server applications, as well as experience with computer installation/configuration. The employee should have considerable experience providing end-user support in a large networked environment. The employee should be broadly familiar with various software applications (Microsoft Office 365 Pro Plus, Firefox, Edge, Safari, and Chrome Browsers, Email clients, and Antivirus clients) with high-level skills supporting Windows 7, Windows 10, macOS, and iOS operating systems. The employee should be highly skilled in the following areas: problem solving, task prioritization, active listening, verbal and written communications. They should have demonstrable experience in project management, desktop and mobile computer support including network communication configuration (TCP/IP), workstation hardware/software troubleshooting, operating system and general application support. The employee should have extensive experience with Microsoft applications/operating systems and Active Directory in addition to Mac OS applications/operating systems.
Special Instructions to Applicant
Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Application Types Accepted Applications must be received in the Department of Human Resources by the closing date of 03/01/2019 to be considered. Please submit an online ECU application for vacancy # 908535 to ECU Human Resources at www.jobs.ecu.edu.
East Carolina University is an Equal Opportunity/Affirmative Action Employer.