The Employee Assistance Program (EAP) Director leads Intermountain Healthcare's Employee Assistance Program for Intermountain caregivers (internal) and over 150 external employers. This senior leader creates and achieves EAP Key Process Indicators (KPI's) using the Intermountain Operating Model and has roughly 26 direct reports.
Essential Job Duties
Provides strategic direction for the Intermountain LiVe Well Employee Assistance Program. This consists of creating competitive, best-practice, high-quality services that meet the needs of the EAP marketplace.
Operationalizes the implementation of these services. For example, future new EAP products include online counseling services, video counseling services, First Responder services, the promotion of emotional wellness, and appropriate screenings.
Markets the EAP services to employers to ensure growth and sustainability of the program. This includes creating innovative marketing products such as the EAP website, videos, written materials, etc. It also includes providing direct marketing at benefit fairs, wellness fairs, and meeting other employer requests.
Prices EAP services to be competitive and profitable.
Contracts with employers and ensures contract compliance.
Ensures sufficient staffing to meet contract requirements.
Develops and manages a panel of EAP contracted mental health providers across the state and outside of Utah.
Supervises the EAP Manager, Sales/Marketing Manager, EAP Office Manager, and other staff.
Provides an environment of caregiver engagement, accountability, continuous learning, and professional development.
Represents EAP on Intermountain internal teams that request EAP input.
Master's degree in counseling, marriage and family therapy, or social work obtained through an accredited institution. Education is verified.
Licensed mental health professional (LCSW, LMFT, LPC, Ph.D. etc.).
Five years of clinical experience.
Three years of supervisory experience.
Three years of EAP management including strategic planning, operationalizing new services, budgeting, and marketing.
Exceptional communication skills in public speaking and writing.
Interact with others requiring the employee to communicate information.
Operate computers and other office equipment requiring the ability to move fingers and hands.
See and read computer monitors and documents.
Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
EAP experience in a health system that includes a health plan
Employer will assist with relocation costs.
Internal Number: 226301
About Intermountain Healthcare
Intermountain Healthcare is a Utah-based, not-for-profit system of 23 hospitals, a Medical Group with more than 1,600 physicians and advanced practice clinicians at about 180 clinics, a health plans division called SelectHealth, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and in efficient healthcare delivery.