Establish and enhance policies and procedures in respect of retail banking business to ensure full compliance with external regulatory requirements, internal bank policies and operational risk control;
Ensure AML compliance level with local rules and regulations as well as keeping abreast of company policies;
Perform regular review of end-to-end processes and identify areas for improvement to ensure quality customer experience;
Liaise and collaborate with different business units to design, review and unify the operation and system workflow to ensure the consistency in customer experience;
Formulate, drive and implement process enhancement initiatives to improve operational efficiency and effectiveness;
Monitor the operations to ensure efficiency as well as compliance with the Bank's policies, related banking ordinances, and other regulatory requirements;
Provide advisory support on procedural issues on retail banking business;
Monitor and support on centralized processing of AML related customer reviews;
Ad hoc projects
Requirements:
University graduate in Business Administration, Economics, Finance, Marketing or other related discipline;
Minimum 3 years' retail banking experience in procedure formulation, process improvement or project management, preferably in AML / compliance related exposure ;
Strong understanding on retail banking operations with knowledge of banking environment and regulatory requirements in Hong Kong
Self-motivation with excellent interpersonal, communications and presentation skills;
Proficiency in spoken and written Cantonese, English and ideally Mandarin.
Knowledge of Microsoft software (Word, Excel, PowerPoint) and Chinese word processing
Internal Number: 5213004
About Bank Of China (Hong Kong) Limited
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