Retail Sales Specialist- General Supplies, Main Store

Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. Our nearly 4,000 staff and student employees who make up SCL embrace the opportunity to represent the division and strive for excellence as we shape the Cornell student experience, one interaction at a time.

A dynamic hub of the Cornell University campus and a recognized leader in collegiate retailing innovation, the Cornell Retail services team serves students, faculty, staff, alumni and visitors through its 22,000 sq. ft. main store, online store, and branch locations, producing $25 million in annual sales and consistently achieving outstanding operational benchmarks,. Cornell Retail Services strives to deliver legendary customer service, provide a rewarding work experience, and produce excellent financial results.

At our central campus flag ship store, the academic materials and supplies department encompasses a broad range of products that are critical to the academic successes of our students, faculty and staff. These products not only include textbooks, course packets, digital books and custom publishing, it includes both general books and supplies as well as a variety of art supplies our customers may be searching for.

The Retail Sales Specialist will support the Retail Leads and Retail Store Manager by providing front-line assistance in the following areas:

• Sales and Service - Greeting and welcoming customers and guests, demonstrating ‘active selling’, providing product information and guidance, and ensuring a high-quality customer service experience
• Point of Sale Support - Operate computerized cash registers, assist customers with check-out, and execute appropriate cash handling procedures. Process returns and issue credits when requested.
• Visual Merchandising – Assisting in maintaining the appearance of the sales floor, setting up seasonal promotions/visual displays, regularly monitor assigned areas for product restocking and recovery, and keep merchandise orderly and neat in appearance.
• Inventory Support – Receive and process incoming merchandise and assist with special orders and store-to-store shipping requests
• Training - Assist in the training and guidance of student and temporary employees.

Success in this role includes the ability to operate in a fast-paced environment both independently and as a team player as well as being able to multi-task effectively through multiple priorities. Additionally, it's important to consistently demonstrate strong customer service skills and be able to work with, and support, a variety of customers, visitors, clients and staff. In this role, it's important to be flexible as the schedule may change based on business needs and may include some evenings, weekends, and holidays.

Required Qualifications:

• High school diploma or equivalent with at least one year of experience in a retail environment or an equivalent combination or education and experience. College coursework, Associates degree or other formal training is preferred.
• Competency with computer/systems use.
• Excellent oral and written communication skills.
• Demonstrated passion for customer service
• Ability to occasionally climb ladders and lift and/or move 25-50 pounds as needed.

Preferred Qualifications:

• Additional work experience in business management, hospitality, fashion/design, and or other related fields.
• Prior experience with point-of-sale (POS) systems

No relocation assistance is provided for this position. Visa sponsorship is not available for this position.

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